Descripción del Puesto:
Actualmente buscamos un(a) Technical Support Analyst L1 – Microsoft Cloud Platforms, una posición orientada a profesionales con pasión por la tecnología, enfoque en el servicio al cliente y gusto por el aprendizaje continuo.
Esta posición brinda soporte técnico especializado sobre plataformas Microsoft Azure y Microsoft 365, colaborando directamente con administradores de infraestructura y entornos cloud empresariales. A diferencia de un soporte tradicional de mesa de ayuda, este rol se enfoca en la administración, diagnóstico y resolución de incidencias de 1er nivel relacionadas con servicios Microsoft Cloud.
Responsabilidades:
Proporcionar soporte técnico Nivel 1 para tecnologías Microsoft Azure y Microsoft 365.
Atender, investigar y dar seguimiento a incidencias reportadas por clientes empresariales mediante herramientas de gestión de tickets, correo electrónico y sesiones remotas.
Diagnosticar problemas relacionados con identidad, acceso, licenciamiento, administración de servicios cloud y configuraciones de plataforma.
Recopilar información técnica, documentar hallazgos y colaborar con equipos de Nivel 2 para la resolución de casos complejos.
Escalar incidentes a fabricantes cuando sea necesario, asegurando la correcta documentación y seguimiento.
Participar activamente en programas de capacitación y desarrollo técnico sobre tecnologías Microsoft.
Contribuir a la mejora continua de los procesos de soporte y atención a clientes.
Mantener altos estándares de experiencia al cliente mediante una comunicación efectiva y orientación al servicio.
Conocimientos y Experiencia:
Ingeniería en Sistemas, Tecnologías de la Información, Comunicaciones y Electrónica o carrera afín.
2 años de experiencia en soporte técnico, administración de plataformas Microsoft, servicios cloud o atención de incidentes técnicos.
Experiencia brindando soporte a clientes empresariales mediante herramientas de gestión de tickets, correo electrónico y sesiones remotas.
Conocimientos intermedios en Microsoft Azure, incluyendo Azure Portal, Microsoft Entra ID, Virtual Machines, Resource Groups, Subscription Management, Azure Storage, Azure Backup, Azure Monitor, Service Health, Virtual Networks y control de accesos mediante RBAC.
Conocimientos intermedios en Microsoft 365, incluyendo Microsoft 365 Admin Center, Exchange Online, SharePoint Online, OneDrive, Teams Administration, MFA, licenciamiento, Shared Mailboxes, Distribution Groups y conceptos de Security & Compliance.
Conocimientos básicos -intermedios de redes, virtualización y servicios de infraestructura en la nube.
Inglés intermedio para interactuar con clientes y consultar documentación técnica.
Deseable contar con certificaciones Microsoft AZ-900, MS-900 o SC-900, o experiencia equivalente administrando plataformas Microsoft Cloud
Capacidad analítica, orientación al cliente, habilidades de comunicación efectiva y una fuerte motivación por el aprendizaje continuo y la actualización tecnológica.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Skills Required
- Degree in Systems Engineering, IT, Communications, Electronics or related field
- 2 years of experience in technical support, Microsoft platform administration, cloud services or incident handling
- Experience supporting enterprise customers via ticketing systems, email and remote sessions
- Intermediate knowledge of Microsoft Azure (Azure Portal, Entra ID, VMs, Resource Groups, Subscription Management, Storage, Backup, Monitor, Service Health, Virtual Networks, RBAC)
- Intermediate knowledge of Microsoft 365 (Admin Center, Exchange Online, SharePoint Online, OneDrive, Teams Administration, MFA, licensing, Shared Mailboxes, Distribution Groups, Security & Compliance)
- Basic-intermediate knowledge of networking, virtualization and cloud infrastructure services
- Intermediate English for interacting with customers and technical documentation
- Analytical ability, customer orientation and effective communication skills
- Microsoft certifications AZ-900, MS-900 or SC-900 (desirable) or equivalent experience
TD SYNNEX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.
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Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
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Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.
TD SYNNEX Insights
What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
