Responsibilities:
- Provide Third Part Support Via Phone/Email/Text to Technicians in the Home
- Be available to receive phone calls all day.
- Assist in the repair of HA & CE product.
- Maintain training to improve product knowledge.
- Utilize tools to diagnose problems such as phone app to visually see what technician is looking at.
- Make decisions based on the best interests of customer & Hisense.
- Investigate field failure data & update R&D/Factory.
- Other duties as assigned.
Qualifications:
- Associates or 2-year tech school degree
- 1-5 years hands on field repair of home appliance or TV products.
- Strong communication and interpersonal skills
- Knowledge of various software programs such as Windows, email, Word and Excel
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
Top Skills
What We Do
PUSHING THE BOUNDARIES OF INNOVATION SINCE 1969!
Hisense was founded in 1969 in Qingdao, China and for five decades has been committed to developing innovative consumer electronics products. Today, Hisense is now the No.1 TV brand in China and South Africa. The company has built 54 overseas companies and utilizes 14 high-end international production facilities in Europe, Central America and South Africa. Hisense also has 12 research and development centers worldwide with the sole aim of delivering first-rate and affordable products that improve the lives of consumers.
Established in 2001, Hisense USA Corporation is a Georgia based subsidiary of the Hisense Company Ltd., headquartered in Qingdao, China. Hisense USA’s product strategy is to bring a full range of electronics and appliances into the North American market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers.
Under our "Lets Get Real" branding umbrella, we bring technology and innovative products that are easily understood by all and accessible to everyone. We make it our every day job to exceed our customer's expectations by providing reliable products at great value prices.
Today, Hisense USA sells our products into great retailers across North America such as Best Buy, Lowes, Walmart, Costco.com, Amazon.com and many others.
Our Mission:
•To improve consumers lives by developing high-quality, innovative and affordable products
