Technical Success Manager

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role:
Every day, millions of developers build the future faster than ever, but this speed creates exponential risk. Snyk is a developer security platform that empowers them to build fast and stay secure.

We’re looking for an empathetic and curious Technical Success Manager (TSM) to join our Customer Experience Organization. You will be the technical champion for a large portfolio of customers, helping them embed security into their development workflows and achieve their DevSecOps goals with the Snyk Platform. You’ll be a trusted advisor at scale, using data-driven insights to help hundreds of customers unlock business value and drive transformative change through programmatic, high-impact engagements.

What you'll do:

• Champion Customer Success at Scale: Support and execute on engaging, scheduled sessions focused on technical and business outcomes, ensuring every customer in your portfolio realizes increasing value from Snyk7.
• Promote Scalable Adoption: Engage in innovative adoption programs that equip new customers to achieve their security goals quickly and efficiently.
• Cultivate a Community of Experts: Lead dynamic one-to-many engagements, including technical workshops, office hours, and best-practice webinars that foster a strong user community.
• Translate Data into Action: Analyze customer usage data to uncover trends, proactively identify risks, and trigger targeted, programmatic outreach to ensure the health and success of your portfolio.
• Build a Library of Success: Create and curate high-quality technical resources like tutorials, best practice guides, and videos that empower customers to self-serve and succeed independently.
• Be the Voice of Your Customer Portfolio: Act as a powerful internal advocate, synthesizing feedback from your customer base to influence the product roadmap and collaborate with Sales, Product, and Support to address common needs.

What you bring:

• Experience: 5+ years in a customer-facing technical role like customer success, solutions engineering, or technical account management.
• A Scalable Mindset: Proven experience designing and executing one-to-many programs such as webinars, email campaigns, or workshops.
• Technical Curiosity: A genuine passion for technology and a desire to learn about AI, developer workflows, and Application Security.
• DevTools Proficiency: Working knowledge of developer tools (e.g., GitHub, Jira, Jenkins, VSCode).
• AppSec Proficiency: Understanding of SAST/DAST, SCA, SBOM, and secrets/container/IaC scanning.
• A Knack for Communication: The ability to be an effective and influential communicator (both written and verbal) with a wide range of personas.
• Exceptional Organization: Superb time-management skills with the ability to manage competing priorities in a high-volume environment.
• DevSecOps Acumen: Experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle.

It'd be awesome if also:

• Have a Builder's Background: You have experience as a developer or with coding and Agentic AI systems.
• Are a Natural Educator: You have a deep-seated curiosity that drives you to understand how technology works, and you love helping people "get it”.
• Understand Application Security: You bring hands-on experience with AppSec programs like threat modeling or vulnerability management (OWASP, NIST).
• Are a Programmatic Pro: You have experience with scripting or digital program transformation.
• Hold Security Certifications: You have relevant certifications such as CISSP, CISM, or Security.
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We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

• Health benefits, employee assistance plans, and annual wellness allowance

• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances