Technical Success Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

• Collaborate with Sales, Solution Engineering, Support/R&D teams to ensure successful adoption of JFrog’s products among Developers/DevOps professionals; use integration tools (Docker, Kubernetes, AWS) to optimize solutions
• Work on microcontrollers (Arduino, Raspberry Pi) for IOT sensors/modules; work on front-end development (HTML/HTML5, Angular, Node.js)
• Deploy applications on cloud platforms (AWS, GCP, Azure)/ implementing CI/CD pipelines (Maven, Gradle, npm)
• Act as trusted technical advisor for customers; provide guidance on architecture design/best practices
• Establish effective communication channels
• Train JFrog customers on product usage/best practices to maximize benefits
• Contribute to evolution of JFrog’s product roadmaps based on customer feedback
• Ensure continuous improvement;
• Stay updated on latest technology trends in Build Engineering/CI/CD landscape to support customers' evolving needs
• Serve as primary point of contact for customers; ensure clear communication, efficient issue resolution/overall satisfaction
• Engage with customers to ensure success in DevOps journey through effective utilization of JFrog’s products
• Demonstrate hands-on experience with wide range of technologies (Linux, Docker, Kubernetes, CI servers, version control systems/various build tools)
• Provide insights/guidance on Application Security/software supply chain security best practices to customers; utilize experience in Software Architecture design/product development to contribute valuable input into product design processes
• Assist customers with building software pipelines (Docker, npm, Java, Pypi) with various DevOps tools
• Utilize cloud computing platforms (AWS, GCP/Azure) to deploy/optimize JFrog’s products
• Ensure seamless integration/scalability for customers' diverse infrastructure needs
• Partner with customers to implement robust monitoring/logging solutions using tools (Prometheus, Grafana/ELK stack)
• Enable real-time visibility into system performance/health
• Optimize build processes with Maven, Gradle, npm/Docker
• Reduce build times/enhance developer productivity
• Provide technical guidance/support for integrating authentication technologies (OAuth, SAML/LDAP)
• Ensure secure access control within JFrog’s products
• Conduct thorough security assessments using Xray/other security offerings
• Identify/prioritize security vulnerabilities/license compliance issues in third-party dependencies, Docker images/other artifacts
• Lead implementation of DevSecOps practices by integrating JFrog's security tool Xray into CI/CD pipelines
• Enable comprehensive scanning/analysis of software artifacts for vulnerabilities/compliance issues
• Provide expert guidance on implementing secure coding practices/software supply chain security measures and integrate Xray/other security products into existing DevOps workflows to enhance security without compromising agility.

• Master’s degree or foreign equivalent in Computer Science, Computer Engineering, or Electrical Engineering plus 1 year experience
• Experience to include using integration tools (Docker, Kubernetes, AWS) to optimize solutions
• Working on microcontrollers (Arduino, Raspberry Pi) for IOT sensors/modules
• Working on front-end development (HTML/HTML5, Angular, Node.js)
• Deploying applications on cloud platforms (AWS, GCP, Azure)/ implementing CI/CD pipelines (Maven, Gradle, npm). 

• At JFrog, base salary is only one component of our compensation package.
• This is a telecommuting position with remote benefit from various unanticipated locations throughout the U.S.
• This position has a base salary range between $158,000 to $159,000.  Base salary will be based on your skills, qualifications, experience and location.
• This position also includes an equity package of restricted stock units (RSU).  In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
• JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
• JFrog embraces hybrid work: 3 days in office / 2 days remote.

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.