Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Black Duck, a Leader in the Gartner Magic Quadrant for Application Security Testing, is hiring a Technical Success Manager (TSM) to drive adoption and prove the value of our solutions across our enterprise customers. TSMs are hands-on technologists who configure and tune our solutions and show measurable software risk reduction to customer security, engineering, and executive teams.
The Role
Your job is to drive adoption and prove value. You work closely with the account team to drive renewals and delight customers. You do the technical work yourself, including problems without a known answer. You partner with a Customer Success Engineer (CSE) when the work requires custom code, CI/CD or API integration builds, or architecture judgment specific to the customer's environment.
What You'll Do
Technical ownership
• Drive adoption across customer development teams after onboarding, expanding coverage to new teams, repositories, and use cases.
• Configure and tune the platform: scan policies and rules, scan and server performance, standard SSO setup, and custom reports and dashboards.
• Guide vulnerability remediation and prioritization using CVE, CWE, and OWASP context.
• Support SBOM generation and review (CycloneDX, SPDX) and open source risk questions.
• Troubleshoot technical issues directly and coordinate first line triage with Support and Engineering through resolution.
• Enable customer teams on scanning, UI and CLI usage, problem diagnosis, and best practices, and develop internal champions.
Adoption, value, and renewals
• Confirm why the customer bought, then build and maintain a success plan with measurable adoption and technical outcomes.
• Build working relationships with AppSec, engineering, and executive stakeholders, and know who has influence over adoption.
• Participate in Executive Business Reviews, highlighting the progress you and the customer have made and proving value.
• Monitor adoption and customer health, flag risk early, and partner with the account team on save plans.
• Work closely with the account team to drive renewals by supplying the technical value story and proof points.
• Identify expansion opportunities and hand them to Sales with a validated technical case. You do not carry a quota.
• Advocate for customers internally, feed field gaps back to Product and Engineering, and turn successful customers into references.
You'll Have
• 5+ years in a customer-facing technical role such as TAM, sales engineer, solutions architect, or implementation consultant.
• Hands-on experience with SAST, SCA, and DAST: running scans, tuning results, and triaging findings yourself.
• Strong knowledge of application security, vulnerabilities, and open source licensing.
• Hands-on experience with CI/CD and DevOps tooling such as GitHub, GitLab, Azure DevOps, and Jenkins.
• Software development experience in C/C++, Java, C#, or similar, plus comfort with scripting and REST APIs.
• A track record driving adoption and proving value across a portfolio of enterprise accounts, working alongside account teams on renewals.
• Practical fluency using AI tools to accelerate technical analysis, troubleshooting, and customer communication.
• Ability to travel up to 25%.
• Bachelor's degree in Computer Science, Engineering, or a related STEM field, or equivalent practical experience.
Preferred
• TAM, solutions architect, or sales engineer experience in AppSec or DevSecOps.
• Security certifications such as CSSLP, CISSP, or CEH.
• Experience with enterprise-scale web development, microservices, and containers.
• Experience with regulated environments and standards such as PCI DSS, ISO 26262, MISRA, AUTOSAR, or DISA STIG.
Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.
Skills Required
- 5+ years of experience in a customer-facing technical role such as TAM, sales engineer, solutions architect, or implementation consultant
- Hands-on experience with SAST, SCA, and DAST, including running scans, tuning results, and triaging findings
- Strong knowledge of application security, vulnerabilities, and open source licensing
- Hands-on experience with CI/CD and DevOps tools such as GitHub, GitLab, Azure DevOps, and Jenkins
- Software development experience in C/C++, Java, C#, or similar, with scripting and REST API proficiency
- Track record driving adoption and proving value across enterprise accounts while partnering with account teams on renewals
- Practical fluency using AI tools for technical analysis, troubleshooting, and customer communication
- Ability to travel up to 25%
- Bachelor's degree in Computer Science, Engineering, or a related STEM field, or equivalent practical experience
- TAM, solutions architect, or sales engineer experience in AppSec or DevSecOps
- Security certification such as CSSLP, CISSP, or CEH
- Experience with enterprise-scale web development, microservices, and containers
- Experience with regulated environments and standards such as PCI DSS, ISO 26262, MISRA, AUTOSAR, or DISA STIG
Black Duck Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Black Duck and has not been reviewed or approved by Black Duck.
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Healthcare Strength — Medical, dental, and vision coverage provide multiple plan choices with transparent costs, with carrier updates noted for 2026. Vision via VSP and dental plan options offer defined tiers and network access.
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Retirement Support — Retirement programs include a 401(k) with company matching alongside an employee stock purchase plan with a discount and lookback. These features support longer‑term savings and wealth building.
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Leave & Time Off Breadth — Exempt employees use a manager‑approved, no‑cap time‑off model, while non‑exempt employees accrue flexible time off alongside sick time. Paid leaves include parental and family care leave, with additional protections under applicable leave laws.
Black Duck Insights
What We Do
Organizations worldwide use Black Duck Software’s industry-leading products to secure and manage open source software, eliminating the pain related to security vulnerabilities, compliance and operational risk. Black Duck is headquartered in Burlington, MA, and has offices in San Jose, London, Frankfurt, Hong Kong, Tokyo, Vancouver, Seoul & Beijing
Why Work With Us
We pride ourselves on cultivating an environment of collaboration, creativity, and fun! We know where you work can influence how you work, which is why our collaborative office space focuses on community and continuous learning. Our work-hard, play-hard attitude even got us named a Top Place to Work in Massachusetts by The Boston Globe!
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