Technical Success Manager

Posted 2 Days Ago
Be an Early Applicant
New York, NY, USA
In-Office
155K-165K Annually
Senior level
AdTech • Marketing Tech
The Role
Serve as trusted technical advisor for strategic customers: drive product adoption, build technical account roadmaps, design solutions and integrations, collaborate with CSMs, Product, and Engineering, document reusable patterns, lead executive technical discussions, and travel up to 20% for customer and industry events.
Summary Generated by Built In

At AppsFlyer, we believe every challenge is an invitation to innovate. We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

About the role

As a Technical Success Manager, you'll serve as the trusted technical advisor for a portfolio of strategic customers, partnering with technical stakeholders to drive product adoption, solve complex challenges, and maximize business value. Working closely with Customer Success, Product, Engineering, and Partnerships, you'll help customers unlock the full potential of the AppsFlyer platform while influencing long-term technical success.

What You'll Do
  • Own relationships with client technical stakeholders (Product, Engineering, and Technology teams) post-onboarding, driving adoption, value realization, and long-term success with the AppsFlyer platform.
  • Develop and execute technical account roadmaps by translating business objectives into project deliverables, technical milestones, and product adoption plans aligned with technical stakeholders.
  • Lead solution scope and design for complex customer use cases, including custom integrations, and product configurations, in partnership with Product and Engineering teams.
  • Partner closely with Customer Success Managers (CSMs) to provide technical guidance, solution design, and issue resolution for strategic accounts.
  • Serve as a trusted advisor and subject matter expert across AppsFlyer products, educating customers on platform capabilities, best practices, and new features.
  • Collaborate cross-functionally internally with Sales, Customer Success, Product, Partnerships, and Engineering to influence product strategy, resolve technical challenges and deliver customer outcomes. 
  • Document and scale reusable technical solutions, implementation patterns, and best practices across customers and internal teams.
  • Lead strategic discussions with both technical and executive stakeholders, influencing adoption and long-term platform strategy.
  • Represent AppsFlyer at customer meetings, industry events, and conferences (up to 20% travel).
What You Have
  • 7+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar.
  • Proficiency in at least one programming, scripting or query language (e.g., Python, JavaScript, SQL).
  • Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for executive, technical, and operational audiences.
  • Strong analytical, troubleshooting skills and problem solving skills 
  • Strong project and stakeholder management skills
  • Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity, scale customer engagement, and enhance workflows such as account research, analysis, communication, and strategic planning.

At AppsFlyer, we're committed to building a diverse and inclusive workplace. Don't meet 100% of the qualifications? If you're excited about this role and believe you have the skills to succeed, we encourage you to apply.

Bonus Points
  • Deep familiarity with Ad tech and Martech landscapes, including mobile, web, CTV, attribution, and analytics platforms.
  • Proven background navigating complex SaaS environments, digital advertising ecosystems, and omnichannel data integrations.
  • Strong track record of engaging with and influencing executive stakeholders, senior technical leadership, and diverse large-scale audiences

For our US-based candidates, the expected On Target Earnings (OTE) range from $155,000 to $165,000 (including bonus or commission). The offer varies on many factors, including market location, job-related knowledge, skills, experience, interview results, references, etc.

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don't define us—ideas do. You'll thrive in a culture where everyone's input shapes the future.

Skills Required

  • 7+ years in a client-facing technical role (Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar)
  • Proficiency in at least one programming, scripting, or query language (e.g., Python, JavaScript, SQL)
  • Exceptional communication and presentation skills, able to translate technical concepts to business value
  • Strong analytical, troubleshooting, and problem-solving skills
  • Strong project and stakeholder management skills
  • Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity and scale customer engagement

AppsFlyer Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AppsFlyer and has not been reviewed or approved by AppsFlyer.

  • Wellbeing & Lifestyle Benefits Wellbeing support is positioned as a meaningful part of the rewards package, including private health insurance and wellness offerings like fitness classes. Additional extras such as events, work‑from‑home support, and global mobility opportunities are portrayed as adding tangible value beyond cash compensation.
  • Equity Value & Accessibility Equity is framed as broadly accessible, with stock options described as available to all employees. This expands the total rewards mix and can make overall compensation feel stronger even when salary alone is debated.
  • Strong & Reliable Incentives Total compensation in certain technical and revenue roles is presented as capable of reaching competitive levels, implying meaningful upside where role/market fit is strong. Sales compensation is described as potentially attractive on-target, which can reinforce perceived earning opportunity when performance aligns with plan design.

AppsFlyer Insights

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The Company
HQ: San Francisco, CA
1,625 Employees
Year Founded: 2011

What We Do

AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships. To learn more, visit www.appsflyer.com.

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