The Role
As a Technical Support Analyst, you’ll be a key player in ensuring our enterprise clients get maximum value from our platform. You’ll serve as a trusted technical partner — solving complex issues, guiding product adoption, and turning support into a strategic advantage.
In this hybrid role, you’ll combine deep technical troubleshooting with a consultative mindset, collaborating with both our clients and internal teams to drive long-term success.
If you’re ready to join a company that’s shaping how consumers and brands connect — and you love the idea of being a client’s go-to tech expert — we’d love to hear from you.
Apply now and let’s build something great together.
What You’ll Do:
- Own the resolution of complex, high-impact technical issues across Bazaarvoice products
- Act as a trusted advisor to clients, guiding them through product usage and integration
- Troubleshoot and communicate effectively via Microsoft Teams, email, and calls
- Bridge the gap between technical details and business outcomes for stakeholders
- Handle escalations with professionalism and urgency
- Build deep product knowledge and serve as a Subject Matter Expert (SME)
- Lead client calls, present insights, and share best practices
- Mentor teammates and contribute to internal training and documentation
- Drive continuous process improvements across Client Care
What You Bring:
- Experience in a client-facing SaaS support role (B2B preferred)
- Native or C1 minimum French Language
- Strong troubleshooting and communication skills
- Passion for delivering a world-class customer experience
- High attention to detail and a proactive approach to problem-solving
- Ability to thrive in a fast-paced, dynamic environment
- Desire to grow technically and stay current with product innovation
- Experience with HTML, CSS, JavaScript, SQL, or XML
- Familiarity with Salesforce, JIRA, and SEO principles
- Background working with eCommerce or enterprise clients
#LI-Hybrid
#LI-MH1
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
