At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today!
The Technical Specialist supports Service Dispatch and Parts operations within Customer Service by coordinating all Service and Preventive Maintenance (PM) activities. This role handles customer service requests, supports the Technical Service Hotline, creates Service Logs and Field Service Reports, updates the Workforce Scheduler (Gantt), and coordinates schedules between Service Engineers and customers. The Technical Specialist also manages parts ordering and shipping, issues Return Authorizations for unused and warranty parts, and tracks returns to completion. This position ensures accurate documentation and tracking of service activities, assists with service-related collections, and reports regularly to Customer Resource Center – Service leadership. Occasional on-site spot service support may be required.
Primary responsibilities will include:
- Coordinate with customers, Service management, and supervisors to assess service needs, align schedules, ensure customer satisfaction, and support proper billing and PO collection.
- Plan and schedule service manpower, resources, materials, and equipment to support service and preventive maintenance activities.
- Manage crash kits, tools, and equipment, ensuring proper use, safe operation, timely return, and maintenance for optimal performance.
- Provide technical support, including telephone-based troubleshooting for FANUC robots and peripheral equipment, and perform spot service calls as needed.
- Prepare service-related documentation and deliverables, including service quotes, while ensuring accurate communication and follow-up.
- Communicate proactively with customers and internal teams (Service, Sales, and Engineering) to provide real-time updates on service issues, progress, and resolutions.
Ideal candidate will have the following experience and education:
- High school diploma or GED required; Bachelor of Science or Bachelor of Arts or Electrical Technician diploma or Licensed Electrician certification preferred
- Minimum of 2 years of experience in automation integration and/or installation, with hands-on mechanical, electrical, and pneumatic troubleshooting, teardown, and repair experience
- Excellent phone etiquette with strong caller management, communication, and customer service skills
- Strong business and technical written and verbal communication abilities
- Professional, courteous demeanor with the ability to remain positive in challenging or high-pressure customer situations
- Highly organized and able to manage multiple tasks simultaneously
- Proficient in PC-based business systems, including Microsoft Office and related tools
- Ability to read and interpret electrical, mechanical, and pneumatic prints and documentation.
- Willingness to work overtime, including unscheduled or extended hours when necessary
- Ability to work rotating shifts, including first, second, and third shifts as business needs require
- PLC knowledge preferred; prior exposure to FANUC RJ, RJ2, RJ3, RJ3iB, R-30iA, and R-30iB controller platforms
- Works effectively both independently at customer sites and collaboratively with internal teams
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
Sponsorship will not be considered for this position.
Equal Opportunity Employer, including disabled and veterans.
Top Skills
What We Do
FANUC America Corporation, headquartered in Rochester Hills, MI is the leading supplier of robots, CNC systems and factory automation.
Founded in 1982, FANUC America has over 1,500 employees in the Americas. Our team of automation professionals work in customer service, engineering, finance, human resources, IT, logistics, operations, manufacturing, product development, sales & marketing and training.
On October 22, 2019, FANUC America hosted a Grand Opening of our new 461,000 square-foot facility in Auburn Hills, Michigan, in order to keep pace with the growing demand for robots and automation. Constructed and in full operation just one year after breaking ground, the new facility houses several departments including engineering, product development, manufacturing and warehousing. FANUC now occupies over one million square feet of building space in Oakland County, Michigan.
In 2021, FANUC America was named one of Michigan’s top workplaces by the Detroit Free Press for the 10th consecutive year. In addition, the Chicago Tribune named FANUC America’s Hoffman Estates, IL regional office one of Illinois’ top workplaces.
