Technical Specialist
Are you looking for a place where you can bring your ability to support, educate, guide, and encourage franchise owners to increase their understanding of but not limited to Point of Sales, Email, and CRM systems?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
As a Technical Specialist on the Zorware Technology team, a typical day for you will include:
- Serve as the point person for any software/system migrations for the assigned Neighborly brands.
- Assess the need for software feature enhancements and assist with testing and/or documentation of new products or enhancements.
- Help support the brands by providing educational and training materials on best practices for all software features and enhancements.
- Act as a brand partner while providing thought leadership in enabling the business strategy through software utilization.
Bring your skills and be inspired to achieve success.
(Required qualifications)
- Experience:
- PowerBI
- PowerShell Scripts
- Microsoft O365 Administration
- Windows Environments (10 &11), Mac, Web browsers (Google Chrome, Mozilla Firefox, Safari) and their basic settings/options
- QuickBooks Online (Preferred)
- Prior business management software (Freshdesk, Freshservice, Proofhub, Flodesk, HubSpot, etc.) experience is a plus
- CRM application experience is a plus
- Previous customer service experience
- Skills:
- Diagnostic and analytical skills in software, with the ability to troubleshoot issues.
- Excellent virtual and in-person meeting presence with organized follow-up skills
- Ability to be proactive and able to take direction and establish ownership/management of projects
- Strong customer focus; service-oriented attitude
- High computer literacy including strong experience with Microsoft Word, PowerPoint, Excel, and Outlook is required.
- Education:
- High School Diploma or equivalent; Associate Degree Preferred
- Schedule / in-office requirements: Hybrid model; Monday-Wednesday in office
Bring your goals and be enabled to reach them.
- Competitive Pay: Commensurate with experience
- Schedule: Full time M-F
- Benefits: Check out our benefits offerings here
- Financial Benefits: Equity and annual bonus opportunities
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Brand:
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What We Do
Neighborly is a holding company of 21 service brands focused on repairing, maintaining and enhancing consumers’ homes and businesses and is the world’s largest home services franchisor serving 8.9 million+ customers. The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across 14 service categories in the United States and in Canada. The company was founded in 1981 as Dwyer Group and is based in Waco, Texas. Neighborly now has nearly 3,600 franchisees and 10 corporate support centers throughout North America, U.K. and Germany.
