At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job SummaryThe Technical Specialist is responsible for providing specialized technical support and expertise to ensure the smooth operation of IT systems. This is a fixed-term contract position through December 2026. The role involves troubleshooting issues, implementing solutions, and collaborating with various teams to support business and client needs.
Essential Job Responsibilities
Provide specialized technical support and expertise.
Troubleshoot IT issues and implement solutions.
Collaborate with various teams to ensure smooth IT operations.
Document technical processes and solutions.
Qualifications & Requirements
Education: Bachelor's degree in Information Technology, Computer Science, or related field.
Experience: 5-7 years of experience in Digital Forensics, Incident Response, Cybersecurity, or eDiscovery Operations.
Skills:
Analytical Thinking
Collaborative Problem Solving (CPS)
Communication
Customer Relationship Management (CRM)
Deadline Management
Digital Forensics
End-to-End Project Management
Forensic Analysis
Outstanding Organizational Abilities
Standard Operating Procedure (SOP)
Technical Knowledge
Certifications: CompTIA Security+, Certified Information Systems Security Professional (CISSP).
Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
Build trust-based partnerships
Nurture long-term relationships
Remove collaboration barriers
Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
Use storytelling to build buy-in
Align communication with organizational goals
Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
Use data to identify improvement opportunities
Make informed decisions
Align team goals with boarder strategy
Empower teams to manage their own goals
Translate vision into clear priorities
Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
Improve workflows for team efficiency
Use clear documentation and expectations
Resolve issues quickly using data and feedback
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5-7 years of experience in technical support or analysis
- Analytical thinking
- Collaborative problem solving
- Communication skills
- Customer relationship management skills
- Deadline management
- Digital forensics experience
- End-to-end project management
- Forensic analysis
- Outstanding organizational abilities
- Standard operating procedure knowledge
- Technical knowledge
- CompTIA Security+ certification
- Certified Information Systems Security Professional certification
- Ability to work in an office environment and perform tasks involving sitting, standing, and office equipment
Epiq Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Epiq and has not been reviewed or approved by Epiq.
-
Healthcare Strength — Health, dental, and vision coverage is described as available for full-time, direct-hire employees, alongside life and disability protections and an employee assistance program. Access to these staples is portrayed as a meaningful part of the total rewards package for eligible roles.
-
Retirement Support — A 401(k) plan with employer matching is described as part of the U.S. benefits offering. Having retirement support is positioned as a baseline benefit that some employees value.
-
Fair & Transparent Compensation — Pay is characterized as good or decent in certain roles, suggesting market-aligned compensation exists in parts of the organization. Total compensation is also framed positively in some accounts that bundle pay with core benefits.
Epiq Insights
What We Do
Epiq, a global technology-enabled services leader to the legal industry and corporations, takes on large-scale, increasingly complex tasks for corporate counsel, law firms, and business professionals with efficiency, clarity, and confidence. Clients rely on Epiq to streamline the administration of legal department and business operations, class action and mass tort, eDiscovery, regulatory, compliance, restructuring, and bankruptcy matters. Epiq subject-matter experts and technologies create efficiency through expertise and deliver confidence to high-performing clients around the world. Learn more at www.epiqglobal.com.
.jpeg)
.jpg)
