Technical Specialist III

Job Title

Technical Specialist III

Job Category

Information Technology

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Technical Specialist III based at our Greenville, NC location. 

What you will do: 

·       Install, develop, monitor, troubleshoot, and support technical systems and solutions to deliver efficient, customer-friendly services.

·       Follow established standards to ensure consistency, cost-effectiveness, and continuous improvement.

·       Enhance existing processes and capabilities, identify cost-saving opportunities, and propose improvement ideas.

·       Manage your own tasks with limited supervision and provide leadership to Level I and II team members through mentoring, specification development, and work planning.

·       Assist in resolving technical issues during crisis situations, communicating effectively with supervisors and other technology groups.

·       Proactively suggest innovative and productivity-enhancing ideas to improve service delivery and customer satisfaction.

Who you are: 

·       Strong interpersonal and communication skills to foster teamwork and customer engagement.

·       A proactive and detail-oriented approach, with the ability to manage tasks independently and prioritize effectively.

·       Analytical and problem-solving skills to identify root causes and implement effective solutions.

·       A passion for mentoring and supporting the development of colleagues.

What you will need: 

·       Education: Bachelor’s degree preferred but not required.

·       Experience: Minimum of 3 years in a technical role with systems management, implementation, and process improvement experience.

·       Certifications: Professional certifications relevant to the role (e.g., PMP) are beneficial.

·       Knowledge: Familiarity with professional practices and technical expertise through education or hands-on experience.

Skills, Experience & Abilities       

·       Technical Proficiency: Experience delivering technical work such as installation, monitoring, troubleshooting, and program development.

·       Process Improvement: Ability to assess current processes, suggest improvements, and implement cost-saving solutions.

·       Leadership and Mentorship: Experience guiding and mentoring junior team members, developing specifications, and overseeing work plans.

·       Problem Solving and Crisis Management: Strong analytical and problem-resolution skills, with experience managing incidents and crises effectively.

·       Customer Focus: Commitment to delivering customer-oriented solutions through innovation and technical expertise.

·       Communication: Strong written and verbal communication skills to collaborate with cross-functional teams and customers.

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

#LI-ER

#LI-HYBRID

Job Type

Permanent

Time Type

Full time

40

Travel Required

No

Primary Location

HY US Greenville, NC (Headquarters)

Address

1400 Sullivan Drive

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled