Technical Solutions Support Administrator

Role: Technical Solutions Support Administrator

Location: Taguig City, Metro Manila

Hybrid set-up (3 days per week onsite)

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we’re one of the leading global Cyber Security and Risk Mitigation business…

https://www.nccgroup.com/uk/

The Opportunity:

This is a varied and interesting role supporting our Delivery Operations function, ideal for a capable people person with good administrative, organisational and interpersonal skills.

Working closely with multiple stakeholders across the Presales, Scheduling and core Delivery teams, this individual will be pivotal to the operational processes flowing smoothly, whilst providing input on how to make the wider function and operations more efficient.

Key Accountabilities:

• Running of daily triage calls with presales team members to ascertain urgency and required skills for sales support requests and ensure the correct resource is assigned to support sales.
• Contributing effectively to the administration of the day-to-day operations of the presales function and assisting in efficiency drives across processes.
• Ensuring presales documentation is kept up to date, classified and categorised correctly, with mapping to obtain.
• Dealing with sales, scheduling and delivery enquiries, primarily via phone, email and Microsoft Teams.
• On-going communication and oversight to presales team members on status of sales support tickets, and guidance to follow defined processes.
• Source and allocate appropriate resources to support sales support tickets, ensuring alignment with the necessary skillsets,
• Actively coordinates with various departments to secure and facilitate effective support.

Requirements:

• Excellent people skills
• Strong verbal and written communication skills
• Accuracy and attention to detail
• Reliable, well organized and hard working
• Experience with Salesforce or other Enterprise CRM solution
• Understanding of the IT / Cyber Security market would be advantageous
• Sales or customer service experience would be an advantage but is not essential.

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.