Arista Networks is looking for technical solutions engineers to join our world class support team. An Associate Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions.You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW,SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills.
Responsibilities
● Post-sales technical support of Arista Campus products and solutions.
● Respond to customer product inquiries via telephone or email.
● Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
● Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
● Recreate customer network issues in a dedicated lab environment (as needed).
● Document customer communication and recurring technical issues to support product quality programs and product development.
QualificationsKnowledge of core networking concepts and protocols such as:
ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
Desired skills:
Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark are highly desired.
Programming/scripting (C++, Java, Python, Perl, JavaScript, shell) highly desired
Familiarity with TCP/IP and the traditional networking technologies required
Linux OS navigation require
Containers (Kubernetes, Docker, etc.) highly desired
SDN networking concepts highly desired
Education:
Minimum education is a BS in a technical field (CS/Networking majors preferred).
Industry certifications preferred.
Prior customer-facing experience preferred.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Knowledge of core networking concepts and protocols
- Minimum education is a BS in a technical field
- Prior customer-facing experience
- Industry certifications
- Familiarity with TCP/IP and traditional networking technologies
Arista Networks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arista Networks and has not been reviewed or approved by Arista Networks.
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Leave & Time Off Breadth — Time away is positioned as generous, including unlimited PTO, paid holidays, and flexible hours with hybrid options. Parental leave is also included, supporting time off needs beyond standard vacation.
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Equity Value & Accessibility — Equity participation is a notable component of rewards through RSUs and an employee stock purchase plan with a discount. This structure can materially increase total compensation when stock performance is favorable.
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Wellbeing & Lifestyle Benefits — Everyday perks and wellness supports are broad, including on-site gym/showers, secured bike storage, stocked break rooms, discounted lunches, wellness webinars, and social events. Family-planning benefits add to lifestyle and wellbeing coverage.
Arista Networks Insights
What We Do
Arista Networks was founded to pioneer and deliver software driven cloud networking solutions for large datacenter storage and computing environments. Arista’s award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50GbE consortium. Arista Networks products are available worldwide directly and through partners.
