About Nightfall:
Nightfall is the AI-native, unified data loss prevention and insider risk management platform that protects sensitive data across SaaS apps, GenAI tools, email, endpoint devices, and more. Hundreds of customers, spanning AI innovators to top 10 banks, trust Nightfall to detect and stop data exfiltration at scale. Nightfall enables organizations to innovate freely without the risks of losing intellectual property or exposing customer data. Our agentic platform helps security teams regain their time by putting data loss prevention on autopilot. With automatic remediation, security violations can be resolved automatically before they become incidents, and end-users can be automatically trained and coached in the moment to self-heal violations that they introduce.
Nightfall is backed by leading VC firms including Bain Capital Ventures (Enrique Salem - former CEO of Symantec), Venrock (early investors in Cloudflare), WestBridge Capital, Pear VC (early investors in Dropbox and Doordash), and a cadre of cybersecurity leaders including Frederic Kerrest (founder of Okta), Maynard Webb (former COO of eBay), Ryan Carlson (President of Chainguard), Kevin Mandia (founder of Mandiant), and many others.
About the role:
The Technical Solutions Consultant (TSC) is a customer-facing technical role responsible for deploying, supporting, and optimizing Nightfall’s platform across enterprise and mid-market customers. This role combines project-based Professional Services with advanced Technical Support, ensuring customers are deployed correctly, issues are resolved efficiently, and long-term platform value is realized.
What You’ll DoLead customer deployments and onboarding engagements, including endpoint rollout, SaaS integrations, policy configuration, and detector setup.
Design and implement custom policies and detectors aligned to customer use cases and compliance requirements.
Deliver administrator training, investigation workshops, and enablement sessions.
Build and support custom technical solutions, including API integrations, SIEM/SOAR connectors, migrations, and one-off configuration work.
Install, configure, and integrate the Nightfall platform within complex customer environments, including access controls and encryption.
Perform policy tuning, performance optimization, and capacity planning as customer environments evolve.
Conduct recurring health checks to reduce alert noise, improve detection accuracy, and maintain long-term deployment health.
Act as a senior escalation point for complex or high-severity technical issues, owning problems through resolution.
Troubleshoot advanced issues related to policy logic, false positives/negatives, integrations, and AI-driven detections.
Partner closely with Engineering and Product to diagnose issues, provide clear repro steps, and drive platform improvements.
Collaborate with Customer Success, Sales, and Solutions Engineering to support adoption, renewals, and expansion.
4+ years of experience in a Technical Support, Professional Services, Solutions Consultant, or Customer Engineering role in B2B SaaS.
Hands-on experience with security or data platforms such as DLP, SIEM, SOAR, CASB, or cloud security solutions.
Strong troubleshooting skills and comfort working with APIs, integrations, logs, and SaaS/cloud architectures.
Ability to communicate complex technical concepts clearly to security, IT, and engineering stakeholders.
Experience managing multiple customer engagements or projects concurrently.
Strong written and verbal communication skills and a customer-first mindset.
Experience with AI/ML-driven security tools or data classification platforms.
Familiarity with AWS, GCP, or Azure environments.
Experience working in a high-growth or startup environment.
Environment
Nightfall AI takes pride in being an equal-opportunity employer. We value a diverse and global talent pool and the collaboration that results from having a diverse and inclusive team. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our hiring decisions are based exclusively on merit, qualifications, and business needs.
Compensation
Employee compensation will be determined based on interview performance, level of experience, specialization of skills, and market rate. During the offer discussion, your recruiter will review the finalized base salary, bonus (for applicable roles), benefits & perks, and stock options as they’ll be reflected in the offer letter.
Top Skills
What We Do
Nightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We're a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at [email protected].
Why Work With Us
Our team operates with flexibility, inclusivity, and empathy. We work together from across multiple time zones and regions. We value and encourage diversity and unique perspectives. We care and support each other as we work together towards our shared vision.
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