About Us
At Sureify we’re helping a large and critical industry -- life insurance -- modernize and innovate. We have built a platform, enabling a core suite of digital solutions for some of the world’s leading insurance companies. We’re passionate about enhancing customer experiences and driving growth through cutting-edge technology. We are seeking a motivated and detail-oriented Senior Business Analyst to join our Client Services team.
Position Summary
We are seeking a client-facing Technical Solution Lead to join our Professional Services organization. This role serves as the day-to-day technical solution owner for enterprise SaaS implementations, partnering closely with clients to translate business objectives into implementation-ready solutions.
The Technical Solution Lead works alongside a Project Delivery Lead and is supported by Senior Architects, Business Analysts, and Technical Business Analysts. While Senior Architects provide architectural governance and make complex design decisions, the Technical Solution Lead owns the day-to-day technical solutioning effort throughout the implementation lifecycle.
This role is ideal for someone with strong technical analysis and client-facing consulting skills who aspires to become a Solution Architect.
What You'll Do
Client Solution Leadership
- Serve as the primary, day-to-day technical leader for a client implementation. This role is dedicated to one client at a time, allowing you to focus 100%.
- Facilitate technical discovery and solution design working sessions with client stakeholders.
- Partner with the client's architects, business analysts, and technology teams to define implementation approaches. You'll be able to collaborate with a Sureify Senior Architect as needed.
- Review and approve agile stories produced by Business Analysts and Technical Business Analysts to ensure business requirements are accurately translated for the engineering team.
Solution Design & Analysis
- Decompose business requirements into implementation-ready user stories.
- Define API integrations, data mappings, validation rules, and business processes.
- Identify technical risks, assumptions, and dependencies early in the project lifecycle.
- Produce high-quality solution documentation and implementation guidance.
Delivery Partnership
- Partner closely with the Project Delivery Lead to ensure solution readiness throughout delivery.
- Collaborate with Business Analysts and Technical Business Analysts to refine requirements.
- Support engineering teams by clarifying functional and technical requirements.
- Escalate complex architectural decisions to Senior Architects while independently driving day-to-day solution definition.
Quality & Continuous Improvement
- Leverage consistent solution design standards for your implementation by consulting with Senior Architects on patterns established at other clients.
- Leverage AI-assisted tools to improve documentation, requirements decomposition, and solution quality.
- Contribute to Sureify’s best practices in the form of lessons learned and reusable delivery assets.
Required Qualifications
- Excellent written and verbal communication skills.
- 4–6 years of experience in enterprise software implementation, solution consulting, technical business analysis, or solution architecture.
- Experience working with enterprise SaaS platforms.
- Strong understanding of REST APIs, JSON, data integration, and SQL.
- Experience translating business requirements into technical solutions.
- Comfortable with facilitating working sessions with technical and business stakeholders.
- Experience working directly with software engineering teams.
- Exposure to cloud platforms such as AWS or Azure.
- Experience working in Agile software delivery environments.
- Bachelor's degree.
Preferred Qualifications
- Experience in the Life & Annuity insurance industry.
- Experience working in Fintech, Insurtech, technology consulting, or at an insurance carrier or financial services firm.
- Familiarity with policy administration systems, identity providers, data middleware, and digital servicing portals.
- Experience using AI tools to improve solution design or delivery processes.
Success in This Role
Within your first year, you will:
- Be the day-to-day technical leader for a major new enterprise client.
- Build trusted relationships with the client's technical and program management staff.
- Produce implementation-ready solution designs with minimal oversight.
- Partner with a Senior Architect to focus on architectural governance and complex technical decisions.
- Improve delivery quality through better requirements decomposition and solution clarity.
- Help scale our delivery organization through consistent, repeatable leadership.
What Makes This Role Unique
Unlike a traditional Business Analyst or Solution Architect, the Technical Solution Lead owns the day-to-day technical solutioning effort throughout an implementation.
You will spend much of your time collaborating directly with clients—leading working sessions, solving technical challenges, defining APIs and client-side integrations, overseeing data mappings, and ensuring our engineering teams have everything they need to build successfully.
If you enjoy solving complex business problems, working closely with customers, and aspire to become a Solution Architect, this role provides an exceptional career path.
Our Guiding Principles
Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.
Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.
Skills Required
- Excellent written and verbal communication skills.
- 4-6 years of experience in enterprise software implementation, solution consulting, technical business analysis, or solution architecture.
- Experience working with enterprise SaaS platforms.
- Strong understanding of REST APIs, JSON, data integration, and SQL.
- Experience translating business requirements into technical solutions.
- Comfortable with facilitating working sessions with technical and business stakeholders.
- Experience working directly with software engineering teams.
- Exposure to cloud platforms such as AWS or Azure.
- Experience working in Agile software delivery environments.
- Bachelor's degree.
- Experience in the Life & Annuity insurance industry.
- Experience working in Fintech, Insurtech, technology consulting, or at an insurance carrier or financial services firm.
- Familiarity with policy administration systems, identity providers, data middleware, and digital servicing portals.
- Experience using AI tools to improve solution design or delivery processes.
What We Do
Sureify is a SaaS platform for Life and Annuity companies around the globe. Sureify’s sales, customer self-service engagement solution, and their up-sell cross-sell solutions enable life insurers to connect, service, and sell to their new and existing customers using the most life insurance focused platform in the market today. The enterprise platform solution is secure, scalable, and delivers pragmatic features with the basics of the everyday digital life insurer front of mind. The Sureify solution encompasses the consumer-facing web and mobile applications, automated messaging and self-service platform, agent engagement console, marketing dashboard, underwriters data platform with analytics and reporting for executive overview. Sureify also can be implemented right on top of existing core systems and CRM systems while integrating with existing contact center platforms, customer apps, and most life insurance emerging and traditional 3rd party applications. All this is supported by Sureify’s Customer Experience team to ensure best practices, ideation, configuration both inside enterprise and end-user digitalization. Life insurers use the Sureify platform for direct and agent digital sales, policyholder service and self service, new product education and marketing, churn reduction, upsell cross-sell, and complete digital tracking of policyholders. The time is now for the life and annuity insurer.
