About this opportunity:
As a Technical Solution Engineer, you will provide expert product support and act as a final technical escalation point, resolving complex customer issues and contributing to product stability and service quality. You will collaborate with global customers and development teams to investigate critical issues and drive them toward resolution.
What you will do:
- Own and investigate complex customer-reported issues across the BOS portfolio, driving them to resolution within agreed processes and service-level commitments.
- Readiness and commitment to work in a 24×7 shift environment.
- Serve as a Global technical escalation point, coordinating with customers, global support teams, and design units to resolve critical issues and restore service.
- Contribute to emergency handling, root-cause analysis, and preventive actions that improve product stability and service quality.
- Reproduce and simulate customer issues in the test lab; help keep the lab operational and available for support and validation activities.
- Install and upgrade nodes as required, following approved procedures.
- Identify and automate routine support tasks and contribute to AI-based solutions that improve team efficiency and service effectiveness.
- Document investigations, share technical knowledge, and collaborate across teams to strengthen support capability and continuous learning.
The skills you bring:
- Relevant experience of 2-6 years.
- Linux administration and troubleshooting skills.
- Kubernetes knowledge, gained through hands-on experience, study, or certification such as CKA.
- Familiarity with CI/CD, DevOps, and GitOps concepts, with exposure to tools such as Git, Jenkins, or Ansible playbooks.
- Foundational knowledge of AI, including generative AI tools.
- At least one database knowledge, such as SQL, Oracle, PostgreSQL, or Cassandra.
- Basic scripting or programming knowledge Such as Shell, JavaScript, Java, C, C++, or another relevant language.
- Telecom fundamentals, including call flows, protocols, and 5G concepts.
- Preferred knowledge of Charging System/Billing/BSS/BOS product/solutions-such as SDP, AIR ,OCC, CAF, Mediation, EOC, ECM, DXP, ESOA.
- Clear communication skills, a customer-focused mindset, and the ability to collaborate effectively.
- Readiness and commitment to work in a 24×7 shift environment.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 793716
Skills Required
- 2-6 years of relevant experience
- Linux administration and troubleshooting skills
- Hands-on Kubernetes knowledge or equivalent study/certification such as CKA
- Familiarity with CI/CD, DevOps, and GitOps concepts
- Exposure to Git, Jenkins, or Ansible playbooks
- Foundational knowledge of AI and generative AI tools
- Knowledge of at least one database, such as SQL, Oracle, PostgreSQL, or Cassandra
- Basic scripting or programming knowledge in Shell, JavaScript, Java, C, C++, or another relevant language
- Telecom fundamentals, including call flows, protocols, and 5G concepts
- Clear communication, customer-focused mindset, and effective collaboration skills
- Readiness and commitment to work in a 24x7 shift environment
- Knowledge of Charging System, Billing, BSS, or BOS solutions such as SDP, AIR, OCC, CAF, Mediation, EOC, ECM, DXP, or ESOA
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
