Technical Solution Engineer

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About this opportunity:
The candidate joins Cloud Domain Support team, focusing on Ericsson products like Cloud Execution Environment (CEE) and Cloud Container Distribution (ECCD). The team fosters continuous learning and knowledge sharing to deliver high customer satisfaction. This hire will resolve customer service requests (CSRs), troubleshoot complex virtualized infrastructure and container issues, conduct root cause analysis (RCA), and maintain high network availability.
What you will do:
To investigate, troubleshoot, deliver remedy & restorations, and produce solutions to customer support tickets, CSRs (Customer Service Requests).
To work within well-defined system support guidelines.
To participate in software upgrades and updates.
Should be able to use support tools for ticket handling.
To ensure customer satisfaction with the performance of installed systems by successfully handling all reported technical problems.
Provide regular progress updates in the support system for each assigned support issue.
Through contact with external customers and internal support functions, gather data and information about any specific problem that has been reported.
Actively engage in communication with other engineers for the purpose of knowledge sharing etc.
Escalation of support tickets to next level of competence units if the CSR cannot be answered/solved within the time limit.
Evaluation of answers and solutions received from higher competence units to verify that the answer/solution will clear the problem reported by the customer.
In the line of supporting our products, identify possible improvements that make them more maintainable and user-friendly. Document these as Requirement Specifications as input to the design of new generations of the products.
Registration of new known solutions and updating of existing known solutions based on answers/solutions developed within own line organization or received from elsewhere.
Providing suggestions in developing Operation & Maintenance instructions.
Isolate product faults and raise them to Product Design. Support design unit to reproduce the fault and evaluate the final fix provided.
May need to work in shifts and Emergency Support rota.
To lead and execute the implementation of new software releases on test labs.
Writing documents for fault analysis/RCA along with required preventive and corrective actions.
Strong analytical skills.
24×7 availability as per support guidelines.
The skills you bring :
Relevant experience of 2-8 years .
Deep knowledge of Linux (SUSE/SLES, Red Hat/RHEL or Ubuntu) including extensive hands-on administration and troubleshooting (systemd, journald, networking, storage, performance).
Virtualization technologies (KVM/QEMU, libvirt).
Strong scripting and automation skills (Python, Bash/Shell).
OpenStack knowledge and hands-on experience, OpenStack distribution (core services: Keystone, Nova, Neutron, Cinder, Glance, Heat).
Understanding of NFV/NFVI architecture and ETSI MANO concepts; VNF/CNF onboarding and VIM integration (e.g. with orchestrators such as EVNFM).
High-availability clustering (Pacemaker/Corosync), load balancing and virtual IP management (HAProxy, keepalived/VRRP).
Kubernetes administration and troubleshooting (control plane, kubelet, scheduling, RBAC, workloads) with hands-on operational experience.
Container runtimes (containerd, Docker) and image/registry handling.
Cluster lifecycle management on bare metal using Cluster API (CAPI) and Metal3, and cluster lifecycle tooling (e.g. ccdadm).
etcd operation, backup/restore and recovery fundamentals.
Kubernetes networking (Calico/CNI, Multus, kube-proxy) and policy enforcement (e.g. Kyverno).
Solid IP networking fundamentals (L2/L3, routing, VLANs, static routes, MTU, TLS/PKI troubleshooting).
Virtual machine and container internetworking concepts.
Open vSwitch (OVS) and OVS-DPDK.
SR-IOV functionality and DPDK-based high-performance networking.
Host network configuration tooling (NetworkManager/nmstate).
CEE: software-defined and cloud storage - OpenStack Cinder, Ceph, Nexenta, Dell Powerflex.
ECCD: Ceph and NetApp (CNIS deployments); ScaleIO/PowerFlex and Nexenta (NFVI-based deployments).
General block/object/file storage concepts.
Configuration management and automation (Ansible).
Orchestration templating (Heat/TOSCA).
Monitoring and observability (Prometheus, Grafana; log aggregation such as Fluentd/Fluent Bit).
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 793260