The Role
Guide customers through onboarding and adoption of AI-powered advertising solutions. Analyze business needs, data, and technical constraints; define requirements, prepare technical specifications, troubleshoot Web and App SDK issues, create documentation, develop internal tools and scripts, analyze data, and communicate feedback to product and development teams. The role acts as a technical liaison among customers, stakeholders, developers, product teams, and project managers.
Summary Generated by Built In
About Appier
Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com.
About the role
- Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions.
- In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy.
- Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance.
- Develop solutions for customers by working out existing product upon data integration, service application recommendations
- Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer
- Optimize business outcomes for customers by leveraging Appier’s AI and data assets
Responsibilities
- Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions.
- Working as a liaison with clients and stakeholders to determine project requirements, scope, schedule, and deliverables.
- Preparing technical specifications for developers to implement.
- Creating user and training documentation for smooth operation.
- Troubleshooting technical issues and solving the issues by close communication with developers.
- Developing internal tools and scripts to streamline operations and visualize/analyze data.
- Escalating feature enhancements and help coordination between clients and Project Managers.
- Analyzing data and giving insights to customers and colleagues.
- Understanding the client's current status and proactively following up with them based on the project timeline.
About You
- Solid research and summarization skills.
- Explanation skill in an easily understandable manner with logicalness.
- Good knowledge of SQL, Javascript and iOS or Android application development.
- Strong oral and written communication skills in both English (=Professional level) and Korean (=Native level).
- Ability to perform maintenance and debugging tasks for Web and App SDK-related solutions.
- Willingness to learn and adapt to new technologies. Self-motivated and independent learner.
- Experience with using Claude / ChatGPT / Gemini, etc.
Nice To haves
- Experience in the digital marketing or advertising industry.
- Relevant BSC degree with 3+ years of experience in a relevant position.
- BS/BA degree in Computer Science or related field.
- Experience in mobile measurement partner(AppsFlyer, Adjust…) industry.
- Experience with data mining projects, has strong sense of using data to help executives make business decisions
- Potential ability to conduct data analysis and high level of consultation
#LI-JP1
Skills Required
- Solid research and summarization skills
- Ability to explain concepts clearly and logically
- Knowledge of SQL
- Knowledge of JavaScript
- Knowledge of iOS or Android application development
- Professional-level English communication skills
- Native-level Korean communication skills
- Ability to maintain and debug Web and App SDK-related solutions
- Willingness to learn and adapt to new technologies
- Self-motivated and able to learn independently
- Experience using Claude, ChatGPT, Gemini, or similar tools
- Relevant bachelor's degree with 3+ years of experience in a relevant position
- Bachelor's degree in Computer Science or a related field
- Experience in digital marketing or advertising
- Experience in the mobile measurement partner industry, such as AppsFlyer or Adjust
- Experience with data mining projects and using data to support executive decision-making
- Ability to conduct data analysis and high-level consultation
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The Company
What We Do
Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.
