About the job
To be the focal point in providing high-quality 24/7 technical support to customers of CDN service, which is a large, distributed SaaS cloud offering in over 300 locations around the world.
Job Responsibilities
Be the first point of contact for our customers with troubleshooting complex web and networking issues 24/7.
Work closely with cross-functional teams to coordinate problem resolution.
Manage the status of resolution for all support cases, ensuring issues are resolved accuratelyand in a timely manner.
Evaluate customer needs to suggest upgrades or additional features.
Record and maintain knowledge collected from each issue in a central location.
Other duties as required.
Job Requirements
Malaysians only.
Required language(s): English and Mandarin
Must be able to work in rotating shifts.
Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline.
Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP).
Header, SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical issues.
High degree of analytical and problem-solving skills.
High degree of organization, attention to detail and an ability to multi-task.
Additional Information:
Hybrid mode
Shift allowance
Overtime claims
On The Spot Award
Long Service Award
Leave encashment option
Birthday gift vouchers
Medical Insurance
Wellness reimbursement
Conveniently located within public transport
Skills Required
- Malaysian citizenship
- Fluent in English and Mandarin
- Ability to work rotating shifts
- Diploma or University degree in Computer Science, Computer Engineering, Information Technology, Internet Security, or related discipline
- Experience with Linux/UNIX
- Knowledge of Internet technologies (TCP/IP, DNS, HTTP/HTTPS)
- Familiarity with SSL/TLS
- Cloud/Internet security knowledge
- Experience with CDN / Media Delivery solutions and hosting infrastructure
- Customer-facing support experience in Cloud, Broadcast/Digital Media Delivery, or Internet services
- Strong analytical, problem-solving, organizational, and multitasking skills
What We Do
CDNetworks is a global content delivery network (CDN) with a fully integrated cloud security solution, offering unparalleled speed, security and reliability for the almost instant delivery of web content. Optimised for any device, browser and network, we ensure all users have a fast and safe web experience - whether you’re serving B2B or B2C customers, mobile employees or remote offices.
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