Technical Services Support

Pensions Technical Analyst (known internally as Technical Services Support)
Permanent, Darlington, Hybrid

If you're an experienced pensions professional who enjoys solving complex queries, working with pension scheme data and delivering accurate member outcomes, this could be the perfect next step for you.

Joining our Member Services team, you'll play an important role in ensuring members receive accurate pension benefit calculations and technical support throughout their pension journey. You'll work on a variety of challenging cases, contribute to continuous improvement initiatives and help maintain the high standards of service our members expect.

This is an opportunity to deepen your technical pensions expertise, work alongside knowledgeable colleagues and make a meaningful difference to the financial futures of thousands of members.

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. 

As Technical Services Support, you'll provide specialist technical knowledge and support across our pension administration activities, ensuring calculations, reports and member information are delivered accurately and efficiently.

You'll be responsible for:

• Producing and reviewing pension benefit calculations across a range of member scenarios.

• Providing technical support and guidance to colleagues across Member Services.

• Investigating complex pension queries and resolving issues effectively.

• Producing and analysing pension data, reports and management information.

• Supporting projects, regulatory changes and scheme developments.

• Contributing to process improvements that enhance efficiency and member experience.

• Maintaining high standards of accuracy and compliance in all aspects of your work.

• Building strong working relationships with colleagues and stakeholders across the business.

We're looking for someone with a strong technical pensions background who enjoys working with detailed calculations and complex pension legislation.

To be successful in this role, you'll likely have:

• Experience working within the pensions industry, ideally in defined benefit pensions.

• Strong knowledge of pension benefit calculations and pension administration processes.

• Excellent analytical and numerical skills.

• Experience using Microsoft Excel to analyse data and support decision-making.

• The ability to interpret and apply pension legislation and scheme rules.

• Strong attention to detail and a commitment to delivering high-quality work.

• Excellent communication skills and the ability to explain technical information clearly.

• The ability to manage competing priorities and work effectively to deadlines.

• A collaborative approach and a willingness to support colleagues across the team.

It would be beneficial if you also have:

• Experience of buy-in and buy-out transactions.

• Experience supporting technical pensions projects or regulatory change initiatives.

Don't worry if you don't have experience in every area. If you bring strong pensions knowledge and a willingness to learn, we'll support you in developing your expertise.

• A competitive salary (depending on experience)

• 28 days annual leave plus bank holidays

• Generous annual bonus plan

• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay

• 4x Life Assurance cover

• Colleague referral scheme

• Private Medical Insurance

• Private Bupa Dental

• Employee assistance programme

• Health cash plan

• Eye care vouchers

• Flu vaccination

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave

• Buy and sell holidays

• Give as you earn scheme

• Paid volunteering days

• Flexible half days leave

• Electric vehicle leasing

• Cycle to work scheme

If you would like to apply, please click on the apply button or visit our Careers Page by 21st August 2026.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.