Sr Manager, Technical Services /// Brazil, Colombia or Chile

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

You at Vantive

The Sr Manager, Technical Services will keep an optimum flow of the whole technical support process to guarantee the effectiveness of the customer/patient service through the integration of all the related processes regarding Vantive medical equipment and post-sale service across the LAS subcluster for the Americas region.

What you'll be doing

• Provide direction, set priorities, coordinate and ensure proper performance as it pertains to Vantive technical support operation, supporting the business, end-customers and distributors.
• Effective use of resources according to budget.
• Elaboration and administration of the Technical Service AOP (Annual operating plan).
• Support medical equipment sales through a value added technical-strategy focus.
• Manage a national and regional Technical Service team and promote talent development (build leadership pipeline).
• Develop and maintain a close relationship with Country and Region leaders, including GMs, directors, and Business Units, providing a technical assessment of the business aligning services & market strategies.
• Meet the customer’s satisfaction level required, to guarantee a balance between operation, quality and cost
• Drive & monitor KPIs (key performance indicators): operational, spare parts, quality, compliance and customer satisfaction.
• Develop and maintain with customers through regular contact and visits per the segmentation focuses on the service optimization and the development of new businesses.
• Manage new product releases and enhancements to determine the serviceability of the product and determine the requirements for training, test equipment, tools, spare parts, manuals and instructions
• Manage equipment-related problems by effectively communicating with all departments to resolve issues which affect product quality or customer.

What you'll bring

• Knowledge of medical technologies management focused on the customer’s satisfaction
• Solid knowledge of services on medical devices (renal therapies as a plus)
• Project management experience (Lean o Green Belt as a plus)
• Experience in managing remote operations.
• Knowledge of intra-hospitable management
• Budget management experience
• Effective use of Microsoft Office and IT tools.
• Advanced English/Spanish, desirable Portuguese

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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