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Together with our customers, we're on a mission to make healthcare better.
The Role
Manage fault detection, repairs, and maintenance of company products, while engaging with customers and service partners to enhance support and inventory management.
Summary Generated by Built In
Work Flexibility: Onsite
What You Will Do
- Fault detection and repair of company products
- Undertakes the service and repair of company products to the required standards
- Responsible for the testing of company products and provides fully complete test and service reports
- Performs upgrades on company devices as required
- Has periodic maintenance visits and performs calibrations on company devices as required
- Informs her/his supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligations
- Establishes relations with the key stakeholders affecting the decision to purchase Customer Support products and services as well as with existing/potential customers to improve and maintain continuity of such relations
- Supports service partners/dealers and team members in troubleshooting company products
- Ensures all relevant repair/service information is entered into the database. (Or its replacement)
- Reports any customer complaints received by service department are handled within company quality system guide lines
What You Need
- Bachelor's degree in Biomedical Engineering or a relevant field
- Fluency in both English and the local language
- Excellent command of Microsoft Office tools (Word, Excel, PowerPoint) and strong general computer skills
- Strong technical aptitude and problem-solving abilities
- Proven ability to manage time effectively and handle multiple tasks and projects simultaneously
- Ability to work under pressure and manage conflicts professionally
- Detail-oriented with a strong sense of confidentiality and task completion
- Excellent communication and presentation skills, strong interpersonal abilities
- Previous experience in a similar role is a plus
Top Skills
Biomedical Engineering
Database Management
MS Office
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The Company
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com.
Together with our customers, we are driven to make healthcare better.
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