Technical Services Representative
Visalia, CA
Advancing the Future of Freshness™, Together
AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.
When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.
What the Role Delivers
As Technical Service Representative (Tech Service Rep) you will provide technical support to customers through monitoring, troubleshooting and correcting application of AgroFresh products to maintain fruit quality, meet Maximum Residue Level (MRL) restrictions and food safety requirements. Along with AgroFresh products, Tech Service Reps also monitor, identify and formulate solutions to fruit condition issues including decay and physiological problems.
Key Responsibilities
In order of relative importance
- Monitor the application of fungicides, wax, sanitizers and all other AgroFresh products
- Collect fruit and liquid residue samples
- Monitor fruit condition, decay, resistance, and sanitation practices in packing facilities
- Understand operational aspects of AgroFresh equipment in fruit packing facilities
- Monitor AgroFresh equipment in packing facilities and report any issues
- Keep daily records of visits to packing facilities
- Gain knowledge of MRL database and stay abreast to industry changes
- Attend industry related continuing education seminars, trade shows, etc.
- Must obtain proper pesticide application licenses (PCA & QAL) within one year of being hired
- Occasional overnight travel and early morning or late evening hours
- Maintain company vehicle (including servicing and cleaning)
- Ability to drive 30,000-40,000 miles per year in a company vehicle
- Complete all paperwork in a timely manner
- Assist with trials when extra help is needed
- Maintain positive relationships with AgroFresh employees, customers and other contacts
- Ability to lift 40 pound fruit cartons
- Other duties may be assigned by manager
Who to Work With
Primary internal and external stakeholders
- You will be a member of the Technical Sales and Service Team which is part of the Commercial Team
- You will work closely with the Field Service and Equipment team, as well as the Account Managers
- You will have direct contact with customers on a daily basis
How We Work
AgroFresh core competencies
- Accountability for Results
- Mindset for Growth
- Customer Centricity
- One AgroFresh
What the Job Requires
- Minimum education - High School diploma, some college required to be able to meet requirements to obtain a PCA license
- Ability to obtain PCA and QAL licenses within 1 year of being hired
- Able & willing to commit to learning this specialized position
- Experience with tree fruit production, postharvest experience and /or field agriculture.
- Computer literate including Microsoft Word, Excel, Outlook and Teams
- Outstanding people skills, you will have significant interaction with customers
- Mechanical aptitude for light application equipment
- Clean driving record
- Excellent written and verbal communication skills (Spanish language skills a plus)
Why Work Here
- We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!
- We have a rich history and are known for our quality products.
- We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
- We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
- We are growing and transforming – both our business and the industry.
- We are committed to developing our colleagues and helping you advance in your career.
- We offer competitive compensation and benefits packages.
Local Details
- Position will be based out of Visalia, CA office
- Vehicle will be provided
Skills Required
- High school diploma and some college sufficient to meet PCA licensing requirements
- Ability to obtain PCA and QAL licenses within one year of hire
- Experience with tree fruit production, postharvest operations, and/or field agriculture
- Computer literacy, including Microsoft Word, Excel, Outlook, and Teams
- Strong customer service and interpersonal skills
- Mechanical aptitude for light application equipment
- Clean driving record
- Excellent written and verbal communication skills
- Spanish language skills
- Ability and willingness to learn the specialized position
- Ability to drive 30,000 to 40,000 miles annually in a company vehicle
- Ability to lift 40-pound fruit cartons
What We Do
AgroFresh is a global leader in AgTech innovations and post-harvest freshness solutions. The company is dedicated to delivering integrated near- and post-harvest solutions from harvest to home, utilizing science-based solutions and data-driven technologies to measurably reduce fruit waste and conserve the planet's resources across the produce supply chain.
