Location: Remote (U.S. only)
Travel: Up to 20% as needed
Clearance: Must pass FBI CJIS fingerprinting and multi-state background checks
On-Call: Participation in a 24×7 technical on-call rotation (shared)
GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers nationwide by automating quality assurance, training, and real-time call evaluation—helping agencies scale expertise, reduce risk, and strengthen their teams.
Position OverviewGovWorx is seeking a Tech Services Project Manager to lead the technical services components of CommsCoach customer deployments. This role sits at the intersection of technical execution, project coordination, and customer-facing problem solving.
You will own and manage all technical services workstreams within customer implementations, coordinating closely with Onboarding Project Managers, internal engineering, customer IT teams, and third-party vendors. While this is primarily a project management role, you will also serve as a technical escalation and overflow resource, supporting complex integrations and participating in a shared 24×7 on-call support rotation.
The ideal candidate understands public safety technology environments, can confidently manage technically complex projects, and is comfortable stepping in hands-on when needed.
Key ResponsibilitiesTechnical Services Project Management
Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live.
Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness.
Develop and manage technical project plans, including milestones, risks, and escalation paths.
Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors.
Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards.
Technical Coordination & Execution
Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications.
Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols.
Coordinate hardware deployment and configuration for audio or data ingestion where required.
Lead technical troubleshooting efforts during implementation and post-go-live stabilization.
Escalation, Overflow & Support
Act as a technical escalation resource for complex or high-impact issues.
Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained.
Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays.
Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis.
Field & Customer Engagement
Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination.
Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors.
Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.
U.S. citizen or authorized to work in the United States.
Ability to pass FBI CJIS fingerprinting and national and state-level background checks.
3+ years of experience in technical project management, technical services, systems engineering, or similar roles.
Experience working in or supporting public safety, 9-1-1, or mission-critical environments.
Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems.
Comfortable working across Windows and/or Linux environments and basic networking concepts.
Proven ability to manage multiple technical projects simultaneously.
Strong communication skills with the ability to translate technical concepts for non-technical audiences.
Willingness to travel and participate in a 24×7 on-call rotation.
At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.
Skills Required
- U.S. citizen or authorized to work in the United States
- Ability to pass FBI CJIS fingerprinting and national and state-level background checks
- 3+ years of experience in technical project management, technical services, systems engineering, or similar roles
- Experience working in or supporting public safety, 9-1-1, or mission-critical environments
- Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems
- Comfortable working across Windows and/or Linux environments and basic networking concepts
- Proven ability to manage multiple technical projects simultaneously
- Strong communication skills with ability to translate technical concepts for non-technical audiences
- Willingness to travel (up to ~20%) and participate in a 24×7 on-call rotation
What We Do
At GovWorx, we help Public Safety tackle one of its toughest challenges: keeping great people in the profession. 911 centers face growing pressure from staffing shortages, burnout, and rising public expectations. Most tech solutions focus on operations, we focus on the people behind the calls. Our AI-powered platform supports the entire telecommunicator career cycle, from hiring and training to QA, coaching, and retention. We help agencies: Hire smarter by identifying high-potential candidates Train faster with insight-driven onboarding Coach better through performance data and suggested prompts Retain longer by reducing burnout and recognizing great work We replace biased, manual QA with fair, scalable, AI-driven reviews, giving supervisors clarity, time, and confidence to lead well. We surface the calls that matter, flag risks early, and provide actionable insights to help teams grow. By putting people first, we’re helping agencies solve today’s staffing crisis and build a stronger, more sustainable future for public safety.
Why Work With Us
At GovWorx, we don’t replace people with AI, we empower them. Our tools help agencies hire smarter, train faster, and retain longer. By putting people first, we’re tackling the staffing crisis and preparing the next generation of public safety pros.
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