Technical Services Partner Manager

Company Description
Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
#LI-Hybrid
Job Description
To support the continued growth of our Global MSP business, Nexthink decided to expand the MSP Technical Services team by adding a new Technical Services Partner Manager (TS PM) role. As a new function in our global partner team and will be critical for the 2026 transformation of how Nexthink partners with and enables its strategic global partners.
The TS PM owns the full technical relationship with one or more assigned MSP/GSI partners, covering six pillars: Pre-Sales Enablement, Technical Enablement, Offering Integration, Project Delivery Readiness, Value Tracking, and Partner Maturity. This is a strategic, partner-facing role that bridges commercial objectives with technical execution.
The ultimate goal of the TS PM is Net New Business growth and partner self-sufficiency: partners that can sell, deliver, and evolve their Nexthink-based offerings independently.
Key responsibilities include:

Own the partner technical relationship across all six TS PM pillars, acting as the primary accountability point for partner maturity progression and technical outcomes.

Build, coordinate, and execute partner-specific Technical Enablement Plan across pre-sales and post-sales tracks, enabling partners to independently identify, position, demonstrate, and deliver Nexthink value.

Drive Nexthink integration into the partner's service offerings, ensuring capability alignment with partner go-to-market priorities.

Influence and work with partners to improve their maturity tracking progress against quarterly targets.

Coordinating with the Technical Services pools to ensure the right technical resources are engaged at the right time.

Nurture and develop relationships with the partner technical leadership team.

The role:

• Nexthink SME and internal thought leader across the assigned partner portfolio, with a deep understanding of the Nexthink platform and how it maps to the partner service portfolio.
• Own and maintain partner maturity scores at the BU/Geography level conducting quarterly reviews and driving improvement actions.
• Design and execute structured enablement programs across pre-sales tracks (Build Offering, Sell, Evolve Offering) and post-sales tracks (Project Delivery, DEXOps and Value Realization).
• Serve as the governance anchor for the partner relationship: maintain coverage plans, coordinate resource requests, enforce SFDC discipline for opportunity-based engagements, and escalate blockers.
• Oversee partner readiness for new Nexthink features, solutions, roadmap updates, and services, ensuring awareness across technical influencers and decision-makers within the partner organization.
• Act as the partner advocate internally, conveying partner requirements, feature requests, and strategic feedback to Nexthink Product Management and Executive Leadership.
• Collaborate with partners to embed Nexthink into existing and new managed service offerings, contributing to joint business cases and co-developed service definitions.
• Support partner pre-sales teams during active sales opportunities, including POV, product demos, and RFP responses where partner capability is insufficient.
• Assist with partner-facing marketing and awareness activities such as case studies, white papers, and joint collateral aligned to the partner service portfolio.
• Participate in QBRs, partner business reviews, and internal governance forums, maintaining a clear narrative on partner health and maturity trajectory.
• Work across multiple stakeholder functions within partner organisations (COEs, Portfolio, Architect, delivery teams, IT Security, ITSM) to build broad sponsorship for Nexthink adoption.

This is a field-based role requiring periodic travel to partner offices in Europe, North America and India.
Qualifications

• Language Skills: English (required). Additional languages relevant to the assigned partner region (preferred).
• Extensive experience in a technical partner management, presales, or technical consulting role, ideally in SaaS or cloud-based enterprise solutions.
• Proven experience working with and enabling global or regional MSP teams, including developing technical enablement programs and measuring partner capability maturity.
• Demonstrated ability to operate as the single accountable technical owner across multiple partner stakeholders and workstreams simultaneously.
• Track record of working with sales organizations focused on value selling, with a clear understanding of how technical capability drives commercial outcomes.
• Proven experience introducing or scaling new technology within an MSP/GSI or large enterprise environment.
• Strong account management capability: able to manage complex, multi-stakeholder relationships with clear governance and accountability.
• Experience in one or more of the following areas: Workplace, End User or Desktop Services; Service Desk; Digital Experience Monitoring or similar end-user experience platforms; Cloud, Windows 11, M365 or similar migration and change management programs; ITIL framework, service lifecycle, and quality-of-service disciplines; Security, Governance, Risk or Compliance; IT Service Management (ITSM) tooling and processes.
• Superior business acumen: ability to use business context to generate creative, pragmatic solutions that achieve partner and customer outcomes.
• Entrepreneurial mindset: capable of working independently with minimal guidance while exercising strong judgment and escalating issues when required.
• Technologically proficient and able to rapidly learn Nexthink products, platform capabilities, and how these map to MSP business and delivery models.
• Exceptional written, verbal, and interpersonal communication skills; confident engaging with senior leaders and executives across partner and customer organizations.
• Structured, analytical thinker with the ability to build and manage frameworks, plans, and governance processes in a fast-moving environment.

Additional Information
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.

• Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.

• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.

• Free access to professional training platforms to explore your interests and enhance your skills.

• Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.

• New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

• Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

• Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.