Search the 100 jobs at Nexthink

The Senior Customer Success Manager at Nexthink will manage a portfolio of strategic customers, focusing on customer success plans and driving adoption of digital employee experience (DEX) solutions. The role requires collaboration with various internal teams to ensure customer retention, value delivery, and expansion opportunities, along with regular communication and updates to customers. Expectations also include hosting workshops and providing feedback to product teams.

The Senior Customer Success Manager at Nexthink will oversee strategic customer accounts, focusing on customer retention and growth. Responsibilities include creating and executing customer success plans, ensuring the adoption of Nexthink solutions, driving renewals, facilitating workshops, and acting as a trusted advisor to key customer stakeholders. The role requires collaboration with various internal teams and maintaining strong customer relationships.

As an IT Support Engineer at Nexthink, you will provide Level 1 and Level 2 support for customers globally, troubleshoot issues via phone and remote sessions, track requests through resolution, and maintain the knowledge base. Strong customer service orientation and technical expertise in Linux and Windows systems are essential.

The Senior Customer Success Manager at Nexthink will oversee a portfolio of strategic customers, driving customer adoption of their digital employee experience solutions. Responsibilities include developing success plans, delivering value through relationship building, achieving renewal and expansion targets, and maintaining customer health through regular communication and support. The role requires collaboration with various internal teams and hosting workshops to educate customers on product use.

The Customer Success Engineer at Nexthink will support the adoption of the Infinity Platform, addressing client technical queries, enhancing user satisfaction, and collaborating with other teams to drive customer engagement and outcomes. Responsibilities include onboarding, executing product demonstrations, identifying technical issues, and providing feedback to various departments.

This role involves leading the evaluation and validation of early-stage product ideas by engaging with business leaders to assess their alignment with product goals, interests, and willingness to pay. It requires developing business cases and collaborating with internal teams for prototype refinement based on user feedback.

The Senior Product Manager will lead the evaluation and validation of new product ideas by engaging with business leaders, assessing interest, gathering feedback, and developing compelling business cases. This role requires effective communication and strategic storytelling to determine product viability and refinement through collaboration with internal teams. Frequent travel is also expected.

The Senior Product Manager will evaluate and validate early-stage product ideas through engaging with business leaders, assessing value propositions and market needs, developing business cases, and collaborating with internal teams to refine prototypes. They will convey product value through strategic storytelling and maintain insights on market trends.

The Senior Customer Success Manager will enhance customer relationships and drive the adoption of Nexthink solutions by developing and executing customer success plans, identifying upsell opportunities, and collaborating with various internal teams. Responsibilities include hosting workshops, managing critical issues, and ensuring high-value outcomes for clients.

The Senior Customer Success Manager will guide strategic customers through their Digital Employee Experience (DEX) maturity journey, ensuring adoption of Nexthink solutions. Responsibilities include managing customer relationships, executing success plans, identifying upsell opportunities, and collaborating with multiple teams to drive positive customer outcomes.

The Client Director at Nexthink will be responsible for leveraging real-time analytics and automation to enhance the digital employee experience. This role involves utilizing feedback across all endpoints to support IT teams in improving productivity and employee satisfaction.

The Client Director at Nexthink will manage renewals and upsells for large existing accounts, oversee executive relationships, and lead virtual teams to ensure customer satisfaction and achieve financial targets. They will develop strategies, build trust with clients, and coordinate resources to enhance digital employee experiences.

As a Support Account Manager, you will be the primary point of contact for Federal customers, providing first through third level support, managing troubleshooting, and tracking requests effectively while ensuring customer satisfaction and technical success.

The Support Account Manager will be the main point of contact for Federal customers under the Premium Support program, providing technical support, troubleshooting, and customer relationship management. Responsibilities include attending key project meetings, tracking customer requests, and ensuring thorough understanding of each customer's unique environment and needs.

The Senior Customer Success Manager will oversee a portfolio of strategic customers, ensuring successful adoption and value realization of Nexthink's digital employee experience solutions. Responsibilities include building relationships with stakeholders, executing customer success plans, identifying upsell opportunities, facilitating workshops, and collaborating internally to enhance customer outcomes.

The Professional Services Consultant implements Nexthink's products to meet customer expectations and ensures successful service delivery. Responsibilities include installation, configuration, technical support, and educating clients on product features while maintaining communication with internal teams and improving technical skills.

The Adopt Solution Sales Specialist at Nexthink is responsible for generating new sales revenue through existing customers and business development efforts, utilizing a consultative approach to understand client challenges and promoting Nexthink's solutions. Key responsibilities include sales pipeline development, relationship building, and achieving sales goals.

The Enterprise Account Executive is responsible for generating new business sales revenue in the Southeast region. Duties include account and territory planning, developing sales pipelines, managing customer relationships, achieving sales targets, and working closely with partners and marketing to drive growth and customer satisfaction.

The Enterprise Account Executive will generate new business sales revenue in the Northeast region through account planning, territory planning, and field-based sales activities. Responsibilities include prospecting, developing sales pipelines, managing customer expectations, closing deals, and ensuring customer satisfaction with ongoing account management.

The Enterprise Account Executive will drive new business sales and pipeline in the North Central region through strategic account and territory planning, partnering with Nexthink stakeholders, and executing sales tactics. Key responsibilities include managing customer relationships, achieving sales targets, qualifying prospects, and collaborating with marketing on promotional activities.