Jobs at Nexthink

Manages global customer service and quote-to-cash operations, including bookings integrity, billing, onboarding, offboarding, license provisioning, renewals, channel order processing, partner fulfillment, escalations, and SLA performance. Leads a two-person operations team and drives cross-functional automation, data integrity, audit readiness, and process improvements across Sales, Finance, Legal, Customer Success, IT, and RevOps.

Provide technical pre-sales support for Nexthink’s commercial and small enterprise sales teams. Responsibilities include discovery meetings, technical presentations, product demonstrations, value propositions, security questionnaires, RFPs, RFIs, proof-of-concept validations, and customer stakeholder engagement. The consultant translates business needs into technical solutions, partners with sales and other teams, supports revenue goals, and participates in webinars and marketing events. The role is hybrid in Boston with occasional domestic and international travel.

Owns renewals, upsells, executive relationships, and strategic account development for major enterprise clients. Leads cross-functional virtual teams across sales, consulting, support, and professional services; aligns Nexthink solutions with customer outcomes; develops global account roadmaps; builds relationships from IT teams through the C-suite; and achieves license, renewal, and professional services revenue targets.

Design, build, and scale Java-based backend systems for Nexthink Assist, including distributed services, real-time APIs, AI integrations, and cloud-native infrastructure. Own components end to end across design, deployment, monitoring, and resiliency. Lead technical execution, mentor engineers, collaborate cross-functionally, and translate product requirements into technical strategy for high-throughput systems serving millions of users.

Own the evolution of Nexthink’s next-generation platform, defining scalable capabilities for AI-powered experiences. Partner with engineering, architecture, data, and product teams to simplify configuration, deployment, and ongoing management. Translate complex technical initiatives into product vision, roadmaps, measurable outcomes, and prioritization decisions. Drive cross-functional collaboration, manage dependencies, and align technical trade-offs with customer and business value for enterprise IT teams.

Leads Product Intelligence analytics, translating product usage and telemetry data into insights on adoption, retention, churn, upsell, and revenue. Owns semantic definitions, data quality, cataloging, governance, KPI design, and AI-ready analytics. Partners with Product and Engineering on instrumentation, data requirements, pipelines, and models. Presents recommendations to senior leadership and establishes analytics standards across the organization.

Develop and maintain PowerShell-based automation solutions for customer infrastructure and system issues. Responsibilities include requirements analysis, automation design, script development and testing, workflow maintenance, documentation, API integrations, and legacy code improvements. The role requires strong PowerShell and Bash scripting, Python knowledge, Git experience, Office 365 automation, ServiceNow integration, and understanding of infrastructure, networking, and security.

Lead marketing and revenue operations for a B2B SaaS organization by owning marketing KPIs, dashboards, CRM data governance, funnel reporting, and performance insights. Partner with Marketing, Sales, Finance, Systems, and leadership to improve data accuracy, standardize processes, evaluate campaigns, explain pipeline performance, and recommend actionable changes that support pipeline and ARR growth.

Design, develop, and maintain UI platform features using TypeScript, React, and cloud-native technologies. Build and integrate RESTful APIs and microservices, improve performance, scalability, reliability, and security, and support compliance requirements. Develop automated tests, enhance CI/CD pipelines, participate in architecture discussions and code reviews, contribute to agile ceremonies, and mentor junior engineers.

Deliver customer-facing advisory and technical services for Nexthink, translating business challenges into solution designs and implementing dashboards, alerts, automations, integrations, and workflows. Lead consultative sessions, analyze endpoint and operational data, troubleshoot technical issues, guide solution adoption, document configurations, and help customers achieve measurable digital employee experience outcomes. Collaborate across teams while managing service processes and customer relationships.

Manage up to 20 enterprise customers across the UK and Ireland, driving adoption, value realization, renewals, and expansion of Nexthink’s digital employee experience platform. Develop customer success plans, lead DEX workshops and executive business reviews, track customer health and business outcomes, identify risks and upsell opportunities, and act as a trusted advisor to technical and executive stakeholders. Collaborate with Sales, Professional Services, Support, Product, and Marketing while maintaining accurate CRM data.

Build qualified sales pipeline by researching target accounts, identifying decision-makers, conducting personalized outreach, qualifying inbound and outbound leads, and creating sales opportunities. Partner with Account Executives, Marketing, and sales leadership while tracking activity in Salesforce. Participate in coaching, role plays, territory planning, and campaign reviews. This entry-level role provides structured training and a career path toward inside sales, client specialist, or account executive positions.

Generate new business revenue across an assigned enterprise territory through account and territory planning, partner engagement, prospecting, consultative selling, pipeline development, and sales process management. Develop regional strategies with marketing and partners, qualify opportunities, close deals in the Nordics region, achieve quarterly and annual sales targets, and manage customer accounts to support satisfaction and ongoing revenue growth.

Supports Federal Civilian sales opportunities through discovery, technical presentations, product demonstrations, proof-of-value executions, technical validations, and RFP/RFI responses. Partners with sales teams and government stakeholders across IT operations, security, and service management to communicate Nexthink’s business value and secure technical wins. Requires extensive Federal Civilian sales experience, knowledge of security standards, strong communication skills, and at least 50% travel.

Provides enterprise presales support for Nexthink’s Digital Employee Experience platform across the West region. Partners with sales, services, and partners to qualify opportunities, conduct value-based workshops, demonstrate solutions, engage executive stakeholders, and connect technical capabilities to business outcomes. Serves as a product subject matter expert and supports large-scale transactions. This field-based role requires domestic travel to client sites and occasional international travel.

Provide presales technical and business-value leadership for Nexthink’s enterprise Digital Employee Experience platform. Partner with sales, professional services, and partners to qualify opportunities, conduct value-based workshops, engage executive stakeholders, support large transactions, and translate technical capabilities into measurable business outcomes. Serve as a subject matter expert and represent Nexthink at customer, company, and marketing events across the Southeast region.

Provides enterprise presales support for Nexthink’s Digital Employee Experience platform across the Northeast. Partners with sales, services, and partners to qualify opportunities, lead value-based workshops, demonstrate technical and business outcomes, support large enterprise transactions, and engage IT executives. Serves as a product subject matter expert and thought leader while traveling to client sites and representing Nexthink at events.

Provide presales expertise for Nexthink’s healthcare and VDI solutions. Support sales qualification, lead technical demonstrations, facilitate value-based workshops, guide complex healthcare transactions, and engage clinical, virtualization, IT security, and operations stakeholders. Serve as a healthcare and VDI subject-matter expert, translate technical performance into clinical and business outcomes, and represent Nexthink through public speaking and industry thought leadership. Regular domestic travel to client sites and occasional international travel are required.

Provides technical pre-sales support for Federal DoD customers through discovery, presentations, product demonstrations, proof-of-value engagements, technical validation, and RFI/RFP responses. Partners with sales teams and IT, security, and service-management stakeholders to communicate Nexthink’s value, qualify opportunities, address DoD requirements, and achieve technical wins. Represents Nexthink as a technical subject matter expert at customer meetings, webinars, and industry events.

Develop and execute growth strategies with global managed service providers and global systems integrators across Europe. Build executive, sales, and product relationships; drive partner revenue, co-selling, business development, and go-to-market initiatives. Create value propositions, enable field teams, coordinate internal stakeholders, monitor market trends, and present business reviews to senior leadership while managing performance targets.