Technical Services Operations Administrator

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

We are hiring a Technical Services Operations Center Administrator to join our team in Longmont, CO. 

Responsibilities:

• Monitor and troubleshooting the entire IT stack (data center, network, storage, servers, and applications/services) and communicating issues and the overall status to all relevant personnel.
• Perform a variety of tasks including system and application monitoring, ticketing and incident resolution. 
• Work directly with various technical support teams to monitor, escalate events, and manage incidents and alarm thresholds. 

Minimum requirements for this position: 

• Must be a U.S. citizen with a current/active Secret security clearance 
• Must have an active Security+ certification or be able to obtain one in the first 6 months of employment.
• Must be willing and able to pass a CI Polygraph that is required to administratively access specific systems.
• Associate’s degree in computer science, information systems, or a related field. Two years of experience may be substituted for a degree 
• Minimum of 2 years of technical troubleshooting experience
• Ability to accommodate a weekly day or night shift that includes one weekend day per week. Shift includes working only three-to-four 12-hour shifts per week. 
• SHIFT DETAIL: Night Shift 6pm -6am Wednesday, Thursday, Friday and every other Saturday night.

These skills would be amazing: 

• Advanced understanding of networking, firewalls, routing, remote site connectivity, and applicable troubleshooting practices 
• Experience with RedHat, LDAP, Satellite, Puppet, DNS 
• Experience with Active Directory
• Experience with VMWare and Virtual Servers
• Knowledge of data / IP networking and protocols (OSPF, BGP, GRE, TCP, FTP, FCIP, NFS) 
• Work experience with Python 
• Work experience with AWS 
• Strong critical thinking and troubleshooting skills 
• Strong business acumen, client-service, and results orientation 
• Ability to think both strategically while also executing tactically 
• Positive history of building positive relationships, both internally and externally.

#LI-MG1

Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings.  The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.