Technical Services Manager

Job Title

Technical Services Manager

Job Description Summary

This role will deliver technical support to a multi-site, multi-client basis, the agreed service, scope, and strategy within the C&W and client teams nationally. The successful candidate will prepare monitor and execute the agreed forecasts on time and within the agreed parameters and support the business, review & manage engineering risk and deliver on business development nationally.

Job Description

This role will lead and deliver technical support to a multi-site, multi-client basis, the agreed service, scope, and strategy within the C&W and client teams nationally. The successful candidate will prepare monitor and execute the agreed forecasts on time and within the agreed parameters and support the business, review & manage engineering risk and deliver on business development nationally.

Core Responsibilities:

• Complete engineering site surveys & audit reports.

• Complete life cycle / Planned Preventative Maintenance reports

• Manage the agreed forecasts and personal financial targets.

• Manage internal and external relationships including Client, C&W, local authorities, service providers and statutory bodies.

• Engage with clients in support of existing and new ongoing and ad-hoc instructions

• Establish ‘value for money’ strategies for delivering the technical management service.

• Project management for M&E projects

• Provide technical support & advice to the Asset services team Nationally.

• Review CIBSE, industry guidelines and utilities regulations providing guidance and support to C&W asset services and clients, when change impacts the managed portfolio.

• Review and manage engineering business risk.

• Business development of the M&E offering.

• Support presentations to clients and colleagues as necessary

• Manage relationships internal/external.

• Provide technical support to the Asset services team and client base.

• Support presentations to the Asset services team and client base.

• Deliver value for money services.

• Deliver personal financial targets to the defined service levels, on time.

• Establish and maintain external contacts with statutory authorities and other groups and associations applicable and beneficial to the services provided.

• Manage service providers and monitor performance against contracted SLAs and KPIs.

• Co-ordinate the production of performance reports, carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved.

• Provide team update/training in relation to building services.

• Reporting to line management on agreed basis and subjects.

Key Performance Indicators:

• Staff development.

• Personal financial targets.

• Managing all aspects of MEP delivery to property portfolio.

• Service providers and C&W achieve contracted SLAs and KPIs.

• Produce, manage and report on budgets, accurately, within agreed forecast and in a timely manner.

• Understand service recovery process.

• All Health and Safety matters effectively managed.

• Client satisfaction.

• Tenant satisfaction.

• Meet personal annual objectives agreed with Line Manager.

Qualifications:

• Appropriate Engineering degree

• Professional body membership

• Current UK Driving License.

Skills, Knowledge & Experience:

• Energetic.

• Excellent Time Management Skills and organization skills.

• Commercial awareness from experience and/or qualification.

• Experience of new build development through to management (construction site experience an advantage).

• Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety).

• Good Written Communication Skills & attention to detail.

• Cost control, variance and forecasting reporting.

• IT skills inc. Word, Excel to intermediate level.

• Knowledge of Output Specifications.

INCO: “Cushman & Wakefield”