Position: Technical Services Manager
The Technical Services Manager is responsible of managing the team who will deliver the service to the client, which include hardware and software maintenance, manage services, as well as different projects to support client’s infrastructure.. This position will lead the Technical Services team in TRT with overall responsibility for technology infrastructure planning and deployment of technology for various projects for the customers. The Technical Services Manager role is to advice the executive team on the best practice on how to deliver TRT services and to ensure the TRT Support Model work across all the clients globally and across all technologies within budgetary framework and agreed SLAs.
Key Deliverables:
The Technical Services Director is responsible to deliver the following:
- Developing and training the technical team members to ensure the ability to deliver the service on the infrastructure of the clients.
- Identify the resource required to maintain the level of service required.
- Raise to the Technical Service Director the threat the Technical team is facing and propose solution to it.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Leadership for delivery of 24/7 service operations and KPI compliance.
Professional Capabilities:
- 15+ years’ total experience, including 5+ years in a 24/7 environment
- Experience of leading overall infrastructure for a complex organization and network
- Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
- Exposure to ITIL concepts and adoption.
ey Accountabilities:
- Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners.
- Ensure delivery of 24/7 service operations and KPI compliance.
- Manage escalations and give timely resolutions to the customers
- Experience with regulatory compliance issues, as well best practices in application and network
Job Type: Full-time
Pay: Php100,000.00 - Php300,000.00 per month
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Required)
Top Skills
What We Do
TRT is a Global Provider of IT Server, Storage and Networking Services. Whether it is hardware maintenance software support, managed services, IT infrastructure deployment, professional services, business continuity or infrastructure as a service TRT provides lead edge solutions for our clients. These offerings are customised and cost effective while working within the governance structures of Fortunate 500 companies in finance, logistics real estate, energy and retail on any IT server storage and networking technology anywhere in the world within a Mission critical service level framework.
From humble beginnings out of home office/garage in Sydney Australia in 1997, TRT has grown to a global enterprise with offices in Singapore, Philippines, Australia, Hong Kong, Thailand, US, Malaysia, Jakarta and the Netherlands. But even with our growth through the years we still hold true to those early value that only by serving our clients and employees are we truly serving ourselves.
So if you want to be part of this special global team of goal orientated deadline driven professional resilient and globally mind set, then TRT is a real option to move your career to the next level.
TRT adopts a code "RED" approach to recruitment - Recruiting Every Day. We offer top flight, purposeful and lucrative careers in Business Development, IT Infrastructure Support, Finance, Supply Chain, and Human Resources. We recruit on attitude first, in particular an applicants to contribute with a “growth” mindset and a with service orientation, previous experience in the role second and technical expertise third. So if you are serious about your developing your career by extending outside your comfort zone, then TRT can well be the company that you need to apply to. Either apply to one of the TRT Linked Job Adverts or contact us at [email protected].
