What you'll do:
- Ensure consistently positive customer experiences by overseeing deployment planning, solution
adoption, and technical issue resolution. - Establish a formal governance model with the client, conduct periodic stakeholder meetings, and quarterly business reviews, and provide monthly account reporting to internal stakeholders.
- Develop and deliver a continuous product education and awareness program, including training
sessions as required. - Set and track customer satisfaction KPIs and develop and manage action plans to continuously
improve these metrics. - Troubleshoot customer concerns and ensure that critical issues are documented and escalated
for resolution. - Provide Critical Event Management support through reports, tabletop exercises and drills, and
industry best practices. - Act as a customer advocate within Everbridge and report customer feedback internally to
relevant teams. - Produce integration requirements specifications based on customer interactions and technical
documentation. - Provide effective feedback to the team on project status and updates.
What you'll bring:
- Security+ certification is required.
- Experience in emergency or risk management in a technical capacity.
- 3+ years in a customer-facing support or consulting role with excellent communication skills for all levels of customers and partners.
- Strong project management and technical/software skills.
- Ability to handle conflicting priorities and manage customer relationships.
- Working knowledge of internet-hosted applications, highly available architectures, computer
security, telephony, and networking. - Strong knowledge of database architectures and methodologies, ideally Microsoft SQL Server.
- Experience in coordinating internal departments and resources to solve complex customer support or implementation problems.
- Strong critical thinking, analytic, and problem-solving abilities.
- Ability to facilitate and lead cross-functional teams.
- Strong time management skills and proficiency with relevant tools.
- Ability to travel and support the customer onsite when required.
- Excellent knowledge of virtual machine (VM) environments and Microsoft Clustering.
- Understanding of Business Continuity or Emergency Management practices.
- Ability to obtain relevant security clearance for working on classified projects.
- Bachelor's degree in business, Computer Science, or related fields is a plus.
- Experience in the physical security industry is a plus.
About Everbridge
Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.
Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.
Equal Employment Opportunity
Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
Employment Practices
Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.
Skills Required
- Security+ certification
- 3+ years in a customer-facing support or consulting role
- Experience in emergency or risk management in a technical capacity
- Strong project management and technical/software skills
- Working knowledge of internet-hosted applications, highly available architectures, computer security, telephony, and networking
- Strong knowledge of database architectures and methodologies, ideally Microsoft SQL Server
- Experience coordinating internal departments and resources to solve complex customer support or implementation problems
- Strong critical thinking, analytic, and problem-solving abilities
- Ability to facilitate and lead cross-functional teams
- Strong time management skills and proficiency with relevant tools
- Ability to travel and support the customer onsite when required; full-time onsite with customers in the San Diego area
- Excellent knowledge of virtual machine (VM) environments and Microsoft Clustering
- Understanding of Business Continuity or Emergency Management practices
- Ability to obtain relevant security clearance for working on classified projects
- Bachelor's degree in Business, Computer Science, or related fields
- Experience in the physical security industry
Everbridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everbridge and has not been reviewed or approved by Everbridge.
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Healthcare Strength — Healthcare coverage appears broad, with medical, dental, vision, telehealth, disability, life/AD&D, and FSA/HSA options described. Wellness elements like an EAP and mental-health support are also included, which can add practical value beyond base pay.
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Retirement Support — Retirement offerings include a 401(k) plan with employer matching and an ESPP, indicating multiple ways to build longer-term financial value. Match details are sometimes specified externally, but the presence of a match and purchase program is consistently referenced.
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Leave & Time Off Breadth — Time-off benefits include flexible PTO plus paid volunteer time, providing both personal flexibility and community-focused leave. Paid holidays and new-hire PTO amounts are also described in some materials, suggesting a reasonably complete time-away menu.
Everbridge Insights
What We Do
Keeping People Safe and Businesses Running. Faster. Everbridge, Inc. (NASDAQ: EVBG) is a global software company that provides enterprise software applications that automate and accelerate organizations’ operational response to critical events in order to Keep People Safe and Businesses Running™. During public safety threats such as active shooter situations, terrorist attacks or severe weather conditions, as well as critical business events including IT outages, cyber-attacks or other incidents such as product recalls or supply-chain interruptions, over 5,300 global customers rely on the company’s Critical Event Management Platform to quickly and reliably aggregate and assess threat data, locate people at risk and responders able to assist, automate the execution of pre-defined communications processes through the secure delivery to over 100 different communication devices, and track progress on executing response plans.
