The Role
Lead technical support for cement performance and quality, partner with customers, sales, and operations to solve product application issues, analyze performance data, deliver training and guidance, and collaborate on product development, continuous improvement, and market growth while ensuring safety and customer satisfaction.
Summary Generated by Built In
Line of Business: Cement & WhitePay Range: $86,850.00 – $115,796.66
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Lead technical support initiatives that optimize cement performance, quality, and customer satisfaction.
- Partner with customers, sales teams, and operations to identify solutions and drive successful product applications.
- Analyze product performance data and provide recommendations that improve manufacturing and customer outcomes.
- Serve as a technical subject matter expert, delivering training, presentations, and guidance to internal and external stakeholders.
- Collaborate across functions to support product development, continuous improvement, and market growth opportunities.
What Are We Looking For
- Demonstrated expertise in cement manufacturing, concrete technology, construction materials, or related technical disciplines.
- Strong ability to analyze complex technical challenges and develop practical, customer-focused solutions.
- Effective communication and relationship-building skills with customers, commercial teams, and operational partners.
- Capability to influence, collaborate, and lead technical projects across multiple stakeholders and locations.
- Commitment to safety, quality, continuous improvement, and delivering exceptional customer service.
Work Environment
- Primarily field and office-based role with regular travel to customer sites, plants, laboratories, and industry events.
- Frequent interaction with customers, operations, technical teams, and commercial stakeholders.
- May require work in industrial environments, including manufacturing facilities, with appropriate safety equipment and procedures.
- Flexible schedule may be required to support customer needs, operational priorities, and project deadlines.
What We Offer
- Competitive base salary, $86,850 to $115,797, and participation in our annual incentive plan.
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
- Highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Skills Required
- Expertise in cement manufacturing, concrete technology, construction materials, or related technical disciplines
- Ability to analyze complex technical challenges and develop practical, customer-focused solutions
- Effective communication and relationship-building skills with customers, commercial teams, and operational partners
- Capability to influence, collaborate, and lead technical projects across multiple stakeholders and locations
- Commitment to safety, quality, continuous improvement, and delivering exceptional customer service
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Heidelberg Materials is a global manufacturer of building materials, including cement, aggregates, ready-mixed concrete, and asphalt, committed to leading the industry toward carbon neutrality and a circular economy.
