Daxko powers wellness to improve lives. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.
Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.
Job DescriptionAs a Technical Services Engineer, you will work the daily inbound cases from Customer Service; determine the root cause and either resolve or escalate to other team members or teams as required. A Technical Services Engineer is the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated.
You will also:
- Support All Daxko software offerings and integrated third-party tools
- Work the daily inbound cases from Customer Service
- Act as the escalation point for Customer Success when identifying urgent action from other departments
- Test and escalate bug tickets to the appropriate development team via Jira
- Collaborate across teams regarding business and product needs of customers
- Participate in on-call rotation
- Ensure a speedy response time on cases and enlist help of other team members as needed
- Teach others how to use Daxko software offerings
Required Skills/Abilities:
- Strong interpersonal and cross-functional communication skills
- Strong computer and multi-tasking skills
- Strong analytical and problem-solving skills
- Ability to work independently and take initiative
- Excellent time management skills with a proven ability to meet deadlines
- Ability to maintain professionalism and act with integrity
Preferred Education and Experience:
- Bachelor’s Degree in Business, Computer Science or related field
- Coding Bootcamp / relevant certifications
- Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL
The pay range for this role is $43,100 - $75,100 per year. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary, we offer a comprehensive benefits package, performance-based incentives, and opportunities for growth.
#LI-Remote
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Daxko powers health and wellness throughout the world. Every day, our team members bring their passion and expertise to help health and wellness facilities operate smoothly and engage their members.
Whether it’s supporting a fitness club, a community center, or a local boutique studio, Daxko is there, powering 40% of fitness and wellness facilities nationwide. We’re more than just a tech company; we’re committed partners, empowering wellness organizations to create meaningful, lasting impact in their communities.
Why Work With Us
At Daxko, you’re more than just an employee—you’re valued. We celebrate diversity, knowing it drives innovation. Your hard work is rewarded with competitive pay, benefits, and flexibility that fits your life. From a month-long break every five years to resources that help you grow, Daxko is where your career and well-being truly thrive.
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