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Technical Services EngineerLocation: London, England (Hybrid)
Onshape by PTC is the world’s first and most widely adopted cloud-native CAD and PDM platform for professional mechanical design engineers. Recognized by Engineering.com as the fastest-growing CAD system, Onshape offers an exciting opportunity to help expand its presence among Europe’s leading manufacturing organizations.
Role Overview
We are looking for a motivated and technically skilled professional to join the Onshape Technical Services team. The ideal candidate will have strong communication skills and experience supporting sales opportunities through product demonstrations and technical discussions.
In this role, you will work closely with the sales team to support new customer acquisition and contribute to the growth of existing accounts in collaboration with the Customer Success team. A solid understanding of engineering applications such as CAD, PDM, PLM, CAM, and FEA is important, along with the ability to communicate the value of Onshape's solutions to prospects and customers. This is an excellent opportunity to help organizations modernize their product development processes with a leading cloud-native platform.
Key Responsibilities
- Develop and maintain a strong working knowledge of the Onshape product portfolio.
- Support the sales team by delivering product demonstrations and assisting with technical evaluations.
- Respond to technical questions from customers and prospects throughout the sales process.
- Assist in creating technical content and supporting materials for customer-facing and marketing activities.
- Gather customer feedback and share product enhancement suggestions with the development team.
- Stay current on industry trends, product updates, and relevant engineering technologies.
- Collaborate effectively with internal teams to ensure a positive customer experience.
Required Skills and Experience
- Experience working with engineering software such as CAD, PDM, PLM, CAM, or FEA.
- Experience delivering product demonstrations or providing technical support in a customer-facing environment.
- Strong problem-solving skills and the ability to explain technical concepts clearly to different audiences.
- Fluency in English with excellent verbal and written communication skills. Additional European languages are a plus.
- Bachelor's degree in Mechanical Engineering or a related technical field, or equivalent practical experience.
- 1-4 years of experience in an engineering, application engineering, technical pre-sales, or engineering software environment.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
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Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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Skills Required
- Experience working with engineering software such as CAD, PDM, PLM, CAM, or FEA
- Experience delivering product demonstrations or providing technical support in a customer-facing environment
- Strong problem-solving skills and ability to explain technical concepts clearly to different audiences
- Fluency in English with excellent verbal and written communication skills
- Bachelor's degree in Mechanical Engineering or a related technical field, or equivalent practical experience
- 1-4 years of experience in engineering, application engineering, technical pre-sales, or an engineering software environment
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Additional European languages
PTC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PTC and has not been reviewed or approved by PTC.
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Healthcare Strength — Healthcare options are frequently described as solid, with medical, dental, and vision plans seen as a strong component of the package. Feedback suggests overall benefits are viewed favorably and contribute meaningfully to satisfaction.
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Leave & Time Off Breadth — Paid time off is often characterized as generous, with initial allotments and holidays commonly cited as strengths. Flexibility and work-from-home options are also viewed positively and support work-life balance.
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Retirement Support — Retirement programs, including a 401(k) with match, are seen as competitive and helpful. Feedback suggests these financial benefits bolster the perceived overall value beyond base salary.
PTC Insights
What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
