Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Services Coordinator to manage and prioritize a variety of tasks, including handling incoming and existing service requests. If you thrive in a dynamic, hands-on environment, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!
We’ll Provide:
- Robust benefits package including health insurance, dental, 401K, PTO, and holidays
- Salary range of $55,000-$75,000
- Opportunities for continued growth and learning
- Great company culture supported by strong core values
What You'll Do:
- Act as the first responder to new service ticket requests, answering phone calls and pre-processing incoming tickets through our system.
- Ensure appropriate resources are assigned to tasks, with all necessary information, time, and tools provided.
- Schedule on-site visit requests and track the location of technical support staff to ensure timely updates and resolution of support activities.
- Manage and adjust scheduling of activities required to resolve tickets while identifying causes behind delays or rescheduling.
- Work to improve the productivity and effectiveness of support resources.
- Maintain consistent communication with clients to keep them informed of incident progress.
- Monitor and identify missed, aged, or escalated tickets.
- Track scheduled tickets for efficiency and escalate requests that cannot be fulfilled within the agreed service levels.
- Coordinate with third-party vendors to address hardware, software, and other service-related requirements.
- Create and manage service tickets for both technical support staff and clients.
Skills You'll Need:
- 2+ years experience in an IT Service Coordinator role.
- Excellent organizational and communication skills.
- Familiarity with common small business technologies.
- Ability to work in a fast-paced environment and the capability to multitask effectively.
- Proficiency in data analysis tools to generate insights from service metrics.
- Ability to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Ability to manage small to medium-sized projects related to service improvements or field service implementations.
- Comfortable talking on the phone to clients.
Ready to Apply?
- Quick apply with your resume here OR
- Get a head start on our application and aptitude testing process here:
https://www.ondemandassessment.com/link/index/JB-S9X04IMEN?u=1110981
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What We Do
Encore Strategic's business consulting services can help you accelerate growth, avoid pitfalls, and achieve peak performance. We empower our clients with the objective advice and powerful tools needed to successfully grow, profit, and exit.
