Technical Services and Training Specialist

Position Overview:

The Technical Services & Training Specialist supports the Technical Services Manager in developing, delivering, and maintaining technical, operational, regulatory, and service training programs. This role serves as a technical resource for franchise owners and associates by providing technical guidance, supporting compliance initiatives, assisting with product evaluations, and helping ensure consistent service delivery across the network.

Key Responsibilities:

• Assist in developing, delivering, and maintaining technical training programs for franchise owners, managers, office staff, and service professionals.

• Provide technical guidance and operational support related to pest management, equipment, application techniques, and service quality.

• Support regulatory compliance initiatives, including pesticide licensing, certification requirements, and communication of regulatory updates.

• Assist with evaluating new products, equipment, and service offerings through field testing and performance analysis.

• Collaborate with cross-functional teams to develop service protocols, operational resources, and technical documentation.

• Coordinate technical training events, onboarding activities, and certification programs while maintaining training materials and learning management system content.

• Track training effectiveness and service quality metrics and maintain technical resource libraries and knowledge management systems.

• Perform other duties as required.

Required Attributes:

• Ability to communicate effectively, both verbally and in writing, across cross-functional teams.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Detail-oriented with a high level of accuracy.

• Strong analytical, problem-solving, and critical thinking skills.

• Ability to work independently and collaboratively.

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.

• Strong organizational and time management skills.

• Strong understanding of pest management principles and Integrated Pest Management (IPM).

• Ability to explain technical concepts to a variety of audiences.

• Strong presentation and facilitation skills.

• Franchise-first mindset with a customer service focus.

• Ability to travel independently (25–40%)

Education, Experience, & Certifications:

Required:

• High School Diploma or GED

• 2–4 years of experience in pest management, technical services, training, or operations support.

• Certified pesticide applicator or ability to obtain certification within a specified timeframe.

• Equivalent combination of education and relevant experience may be considered.

Preferred:

• An Associate's degree in a related field.

• Experience in mosquito or general pest management.

• Experience with Learning Management Systems (LMS).

• Experience supporting franchise operations.

Brand: