Technical Services Analyst

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Mountain View, CA
Hybrid
75K-85K Annually
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace delivers answers and intelligent automation from data.
The Role

Your role at Dynatrace
Incident & Problem Management:

  • Troubleshoots and accurately diagnoses and/or forwards IT related issues
  • Walks users through the recommended problem-solving steps


Service Request Fulfillment:

  • Provides software and hardware products as well as workplace equipment following work instructions
  • Fulfills user and access management requests following work instructions
  • Answers and/or forwards technical questions and supports users in all IT technical matters
  • Learns technical change requests implemented by backend teams
  • Asset-, stock- and demand Management
  • Takes care of accurate stock and inventory management Prepares asset demands
  • Executes disposals following work instructions


Projects & Improvements:

  • Assists onsite with general IT build out tasks
  • Participates in discussions for workplace improvements
  • Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
  • Collaboration & Learning
  • Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
  • Reads and understands step-by-step guides and technical work instructions


This is a hybrid position (4 days per week) out of Mountain View, CA.
What will help you succeed
Minimum Qualifications:

  • 1+ year of experience in desktop technical support
  • HS Diploma or GED required


Preferred Qualifications:

  • Technical study related to IT
  • Experience with Microsoft Windows desktop operating systems and basic networking principles
  • Experience with Microsoft Office 365
  • Experience with Microsoft Intune
  • Experience with MAC operating system support is a plus
  • Experience supporting the IT needs of executive level leaders


Why you will love being a Dynatracer

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.


Compensation and Rewards
DOE, salary $75K - $85K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

What the Team is Saying

Person1
Michael Polter
Product Specialist
““My favorite thing about working at Dynatrace is the high ceiling and room to grow. At many organizations, you can hit a skill ceiling rather quickly, but at Dynatrace, there is so much room to grow in a variety of skillsets."“
Michael Polter
Jamie Mallett
Trevor Ealy
Hannah Fleming
Kristen Armata
Steve Pace
John Rocker
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The Company
HQ: Waltham , MA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: 2 days a week
HQWaltham, MA
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