Technical Services Analyst I - Hybrid

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Summary:

The Technical Services Analyst 1 is responsible for providing technical expertise and professional support in the areas of reporting, maintenance, procedures, auditing, and training related to the lifecycle management of End User Technology equipment. The position does not include supervisory responsibilities and is structured as a hybrid role that reports to the Madison, WI headquarters, requiring onsite presence at the Madison campus two to three days per week.

Job Purpose:
 

This position, under the direction of Technical Services Management and the Technical Services Analyst II, develop specifications for complex software applications; install, test, maintain and modify complex software packages relative to TruStage computer systems. Responsible for working on and taking applicable corrective action in most phases of software analysis, problem, and performance analysis.  Must be available to work any shift, weekends or holidays as the situation dictates.

Job Responsibilities:

• Install, test, implement, maintain, monitor TruStage computer systems software and products.
• Direct activities of Technical Services Specialist I & II within the assigned areas of specialization for:
  • Installation and maintenance of TruStage computer systems software packages and products.
  • Maintenance of technical assistance and support to customers, including problem determination and resolution, relative to TruStage computer systems software packages.
• Research and recommend new computer system software products as well as modification to existing products.  Assist management in decisions pertaining to performance of these products.
• Prepare detailed documentation for all functions performed including problem/change management.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• BS in MIS or CS or equivalent trade-off in related education and related professional work experience.
• 3 years’ work experience as a Tech Services Spec II or equivalent trade-off in related professional work experience with demonstrated achievement and progressive responsibilities.

• Demonstrated superior working knowledge of product installation/customization and current information technology concepts including a high level of proficiency demonstrated in a business environment within the last 3 years in at least 2 of the following:
  • Mainframe, Midrange, Windows Systems
  • Storage Management Tools
  • Source Code Management Tools
  • Mainframe, Midrange, Windows Performance Monitoring Packages
  • Change/Management Products
  • System Automation Tools
  • Application Development Products
  • Object Oriented application design
  • Object Oriented database design,
  • VB and/or VB.Net,
  • ASP and/or ASP.Net,
  • Web Services,
  • XML/XSLT
  • Image Technologies - Solution development and support
  • Document Assembly Technologies - Solution development and support
  • E-mail
  • Office Automation Tools
  • Database Design & Administration
  • Voice/Unified Communications
• Demonstrated proficiency within the last 3 years in at least 4 of the following information technology concepts:            
  • Infrastructure Technology Lifecycle
  • Infrastructure Technology Information Library (ITIL)
  • Problem Resolution
  • Vendor Packages within CMG Architecture
  • Networking
  • Messaging Systems
  • Desktop and Server Platforms
  • Relational Database Management Systems
  • Voice Connectivity / SIP (Session Initiation Protocol)
• Demonstrated good judgment and reliability
• Demonstrated skills in translating business requirements into technical design, project planning and organization for
• medium to large size.
• Proven ability to communicate business and technical information clearly and effectively, both verbally and in writing.
• Proven ability to provide a high level of customer service.

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS 
NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc

If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.