Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.
• Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
• Offer assistance and support on the installation of Systems’ products
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Assist senior tech service representatives on field visits as required
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.
Minimum Qualifications:
Education/Certifications:
• High School Diploma or GED Equivalent
Experience:
• 2+ years of related experience, or related technical education may serve in lieu of experience
Knowledge, Skills, and Abilities:
• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written
Preferred Qualifications
Education/Certifications:
• Technical school or associates degree controls aptitude and troubleshooting
Experience:
• Experience in a technical service environment
Knowledge, Skills, and Abilities:
• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Skills Required
- High school diploma or GED equivalent
- 2 or more years of related experience, or related technical education in lieu of experience
- Strong computer software skills, including spreadsheets, databases, word processing applications, email, ERP systems, and IoT tools
- Excellent verbal, telephone, in-person, and written communication skills
- Technical school or associate degree with controls aptitude and troubleshooting knowledge
- Experience in a technical service environment
- Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications
- Understanding of electronics, electrical field wiring, and control wiring
What the Team is Saying
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Chamberlain Group Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is portrayed as generous, with vacation, paid holidays, floating holidays, sick leave, paid volunteer time, and even summer hours highlighted. Flexible scheduling via hybrid/remote options is also emphasized alongside this leave breadth.
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Healthcare Strength — Core coverage includes medical, dental, vision, FSAs/HSAs, mental-health/EAP resources, and disability and life insurance as part of a comprehensive package. Descriptions characterize these offerings as competitive within the overall Total Rewards program.
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Retirement Support — A 401(k) with company match is consistently noted as a key element of the package. Retirement programs are positioned as competitive and complemented by other long-term financial components.
Chamberlain Group Insights
What We Do
Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products, combined with intuitive software solutions, comprise a myQ ecosystem that delivers seamless, secure, access to people's homes and businesses. Our recognizable brands, including LiftMaster® and Chamberlain® , are found in 50+ million homes, and 10+ million people rely on our myQ® app daily to control and monitor their homes, communities and businesses, from anywhere. Our patented vehicle-to-home connectivity solution, myQ Connected Garage, is available in millions of vehicles from the leading automakers.
Why Work With Us
At CG, our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry, you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes, communities and businesses.
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Chamberlain Group Teams
Chamberlain Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We seek to balance individual, collective and business needs while leveraging the benefits of working remotely and working in the office.
