Systems, LLC, an affiliate of Chamberlain Group, is a U.S.-based manufacturer of loading dock equipment—marketed under the Poweramp, DLM, and McGuire brands. With manufacturing facilities in Germantown, Wisconsin and Malvern, Arkansas, all products are designed and produced in the USA using lean manufacturing techniques. We strive to recruit the best talent in the industry and give employees opportunities for continuing education and training to help them advance in their careers.
• Provide technical support to customers over telephone and email, addressing and resolving questions and problems with equipment setup and install; escalate and track technical issues to the appropriate team member or company departments as required
• Investigate and resolve production, installation and technical support issues related to Systems’ specialized control boxes and equipment, including sensors, controllers, and integrations
• Troubleshoot, diagnose, track and resolve issues with Systems’ specialized control boxes and products, including sensors, controllers and interconnective equipment
• Work collaboratively with team members, business partners and customers to define, design, develop and implement future technology solutions that resolve application issues and improve product functionality; communicate with the Engineering department on any technical issues with controls or other equipment
• Offer assistance and support on the installation of Systems’ products
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Provide corrective actions for products under warranty according to policy procedures; create warranty claims and work with warranty coordinator as necessary
• Assist senior tech service representatives on field visits as required
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s and Systems’ reputation by keeping information confidential.
Minimum Qualifications:
Education/Certifications:
• High School Diploma or GED Equivalent
Experience:
• 2+ years of related experience, or related technical education may serve in lieu of experience
Knowledge, Skills, and Abilities:
• Strong computer software skills and ability to use spreadsheets, databases, word processing applications, email, ERP System, IOT etc. daily with efficiency
• Excellent communication skills- verbal, telephone, in-person and written
Preferred Qualifications
Education/Certifications:
• Technical school or associates degree controls aptitude and troubleshooting
Experience:
• Experience in a technical service environment
Knowledge, Skills, and Abilities:
• Ability to read and understand blueprints, schematics, manuals, bulletins and other specifications
• Understanding of electronics, electrical field wiring and control wiring
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Skills Required
- High school diploma or GED equivalent
- 2 or more years of related experience, or related technical education in lieu of experience
- Strong computer software skills, including spreadsheets, databases, word processing applications, email, ERP systems, and IoT tools
- Excellent verbal, telephone, in-person, and written communication skills
- Technical school or associate degree with controls aptitude and troubleshooting knowledge
- Experience in a technical service environment
- Ability to read and understand blueprints, schematics, manuals, bulletins, and other specifications
- Understanding of electronics, electrical field wiring, and control wiring
What the Team is Saying
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Chamberlain Group Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered comprehensive, with multiple plan options (PPO/HSA), mental‑health support, and wellness resources, plus onsite amenities such as a gym and meditation space. Copays/pricing are characterized as reasonable in places, aligning with a broadly competitive offering.
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Leave & Time Off Breadth — Time off is presented as generous, spanning PTO, paid holidays (including floating days), sick leave, bereavement, and paid volunteer time. Flexible or hybrid options and summer hours are also highlighted as part of the overall package.
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Equity Value & Accessibility — A companywide Growth Share Plan launched in March 2025 is positioned to share in long‑term business performance on top of salary, bonus, and core benefits. Public listings further reference equity opportunities beyond standard cash compensation.
Chamberlain Group Insights
What We Do
Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Powered by its myQ technology platform, CG delivers seamless, secure access solutions for millions of homeowners, businesses, and communities around the world. CG's flagship brands, LiftMaster® and Chamberlain®, are trusted in more than 36 million homes, while over 15 million users rely on the myQ® app each day to manage and monitor access with ease. CG’s patented vehicle-to-home connectivity solution, myQ Connected Garage, is integrated with leading automotive manufacturers and available in millions of vehicles, extending smart access beyond the home.
Why Work With Us
At CG, our ONETEAM is united by our mission to make access simple and secure. As a pioneer in the smart access industry, you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes, communities and businesses.
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Chamberlain Group Teams
Chamberlain Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We seek to balance individual, collective and business needs while leveraging the benefits of working remotely and working in the office.
