Technical Service Analyst

We are now looking for a full-time Technical Service Analyst to join our RELEX family! In this role, you'll have the chance to contribute your skills and expertise to the team, making a real impact on our ongoing success. We are seeking individuals with a passion for technical troubleshooting, SQL (or other programming languages), and providing value to customers.

Embark on a rewarding journey where you'll be the go-to expert for RELEX systems 💪

Join us as a Service Analyst, and this is some of what you’ll be doing:

• Investigate issues in the applications and hosted windows server infrastructure. 
• Handle escalations from the 1st line support team 
• Maintain integrations between RELEX and customer backend systems  
• Work closely and communicate with relevant internal & external stakeholders 
• Improve service phase work within and across the teams  

We're looking for: 

• Some experience in programming/database/query languages & tool skills (SQL Server, SSIS, PowerShell, Java, JavaScript, or similar languages & tools skills) – you will need to be able to read and understand the code but will not be coding yourself
• Technical Troubleshooting experience
• Experience in understanding, defining, and documenting customer requirements and then translating those into technical solutions
• Experience in Windows Server environments
• Experience of working with external customers
• Understanding of how Support Services function
• Fluent English skills

What we consider as an advantage: 

• Proven track record of successful client work and implementations
• Knowledge of application monitoring and distributed systems 
• Experience in either supply chain management and/or business analytics 
• Bilingual in Spanish/English

Our US Office:

RELEXians can be found around the world, and while we have team members working in 30 states, here, our main office is in Atlanta, Georgia. With a new, inviting and cool office space in Colony Square, when you’re not travelling to customers or working from home, you can explore all there is to do in the area or bring along your pet for a change of scenery. Your future colleagues champion our world-class product and value our approach to flexibility and work-life balance. Our transparent culture is second to none, so don’t be surprised at our impressive development and progression opportunities!

Across RELEX, our people are supported and rewarded. In the US, we go even further. As well as:

• Competitive compensation
• The choice to work wherever and however you are most productive
• 15 days of paid time off, 12 paid sick days, and 13 company holidays

We also offer up to 2 paid volunteer and charity days a year, a generous $500 work-from-home stipend and maternity and paternity leave that covers 12 weeks at full pay (after that, you can take time off unpaid or use your vacation days – it’s up to you). And of course we offer all standard health benefits with various plans to choose from. But that’s not all. 

We’re always ready to welcome new RELEXians to our team because your enthusiasm and expertise allow us to keep innovating and creating the future of planning for retail and consumer brands. If you’re ready to be part of our growth, apply now.

About RELEX: 

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

RELEX is trusted by leading brands including AutoZone, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region. 

Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea.  

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.