Technical Sales Support Specialist (f/m/d) – Process Industries

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Ratingen, Nordrhein-Westfalen, DEU
In-Office
Robotics • Analytics • Energy
The Role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Project Operations Manager

__

Key responsibilities

In this role, you will support the service organization within the Process Industries business line, part of ABB’s process automation division in the north Rhine-Westphalia region. You will serve as a key technical resource each day, providing expert support during the proposal phase and throughout the project lifecycle. You will also demonstrate your expertise by preparing technical descriptions of our automation solutions, developing cost estimates and supporting the final documentation and handover processes.

You will be mainly accountable for:

  • Supporting Sales and customers with technical advice, preparing and coordinating accurate, competitive proposals, and leading the technical clarification process as a key interface between Sales, Engineering, and customers
  • Performing detailed analyses and diagnostic reviews to propose optimal automation solutions tailored to customer needs and project requirements
  • Managing offer preparation, ensuring alignment with customer expectations, internal processes, and supporting the transition from sales to execution through documentation and technical briefings
  • Driving achievement of targets including order intake, profitability, and customer satisfaction (Net Promoter Score), while fostering strong collaboration with all stakeholders

Qualifications for the role

  • You have experience with automation solutions in process control technology; ideally, you are familiar with ABB control systems such as 800xA, AC800M, Freelance, or Melody
  • You have practical experience in project development and implementation and bring fundamental knowledge of automation technology
  • You are team-oriented, possess excellent communication skills, and have a strong sense of technical and commercial responsibility for customer-oriented and economic project decisions
  • A degree in industrial engineering, automation technology, electrical engineering, or a comparable qualification completes your profile
  • You are fluent in German and English
  • You are willing to travel occasionally and have a driver's license

Benefits

  • Retirement plan
  • Employee Assistance Program
  • Employee Share Acquisition Plan
  • Flexible work practices

Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

+49 (0) 621 381 3500

Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward—together.
Run What Runs the World.

#ABBCareers #RunwithABB #Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
Bengaluru, Karnataka
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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