Technical Sales/Support Representative is responsible for the collection of data from daily field reports and ensuring that the System Operators are competent in inputting the required information on a daily basis. They are responsible for validating and organizing the data received as well as interpreting the data and provide insight to Customers through face-to-face and/or virtual meetings. Must be well versed with NOV equipment and understand the process of Solids Control/Waste Management equipment. They are also responsible for the bid-generating process and be a technical presence in Operations meetings.
JOB RESPONSIBILITEIS:
- Generate Quotes
- Distribute & present data to customers
- Support and train Operators on proper data entry, reporting requirements, and system usage to maintain consistent data quality.
- Provide technical support and troubleshooting for NOV Solids Control and Waste Management equipment in field and remote environments.
- Analyze operational data to identify performance trends, inefficiencies, and potential equipment or process issues.
- Serve as a technical resource to Operations teams by providing recommendations to optimize equipment performance and operational efficiency.
- Assist with root cause analysis of equipment or process failures and support implementation of corrective actions.
- Participate in Operations meetings to provide technical input, performance updates, and operational insights.
- Coordinate with field personnel, engineering, and operations management to resolve technical issues in a timely manner.
- Ensure operational practices align with company standards, safety requirements, and customer expectations.
- Support continuous improvement initiatives by documenting lessons learned, best practices, and technical recommendations.
- Complete retorts and Particle Size Distribution tests as needed
- Complete Weekly/monthly/quarterly reports
- Organize and maintain logs and files
- Plan upcoming projects and handover to Operations
- Often visit rigs to train and discuss KPI with Operators
- Other duties as assigned
JOB REQUIREMENTS:
- Valid Driver’s License
- Able to Travel
- Effective Communication Skills
- Basic Computer Skills
- Solids Control Experience (preferred)
Skills Required
- Valid Driver's License
- Able to travel
- Effective communication skills
- Basic computer skills
- Familiarity with NOV equipment and Solids Control/Waste Management equipment
- Solids Control experience
- Ability to complete retorts and Particle Size Distribution tests
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
