The Role
The Technical Sales Specialist engages prospective customers, educates them on Amber's energy solutions, ensures satisfaction, and collaborates to identify new opportunities.
Summary Generated by Built In
⚡About Amber
Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.
We are a clear category leader in Australia for home battery automation and are growing rapidly (over 50k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.
Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next.
We are scaling rapidly and you would be joining a 175-person team committed to building a diverse, inclusive, and purpose-driven culture as we transform a major industry.
Our products are reshaping home energy: Amber for Batteries cuts bills by exporting stored energy at wholesale prices of up to $19/kWh, and Amber for EVs enables the cheapest, cleanest charging. In 2025, we will push this even further with our new vehicle-to-grid (V2G) technology.
💻 About the Role
At Amber we believe that enabling a culture where everyone at Amber is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long-term success.
Want to help improve the environment by shifting the worlds energy usage towards renewables?
As a Technical Sales Specialist you’d be working in a small team playing a key role in growing Amber's customer base. You’ll be talking to prospective Amber customers and educating them about how Amber works and how they can benefit from Amber’s Smartshift automation technology to improve their return on investment while also helping accelerate Australia’s transition to 100% renewables.
🔋Technical Sales Specialist Responsibilities
- Surprise and delight prospective customers with outstanding service and sound technical knowledge of our products
- Speak with prospective customers over the phone, assessing their needs and explaining how Amber can benefit them
- Understand customer needs, identify potential new opportunities in our product, and provide this feedback to the product and technology teams
- Provide key insights around sign up conversion, conversation trends and blockers
- Follow up with new customers to ensure satisfaction with Amber’s products
- Work with the marketing team to build and target prospective customers
👉🏽 Key Requirements
- At Amber, we want to hire self-starters who are eager to learn, and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
- You’re a people person - you love interacting with people over the phone and in writing - the idea of doing this all day energises you
- You love to be challenged - the technical nature of our products means that you will be required to grasp complex technical information and communicate it to our customers in an easy to digest manner
- You’re empathetic - you care and want to understand customer problems
- You’re an excellent communicator - you know the right words and tone to use, whether you’re explaining a concept over the phone or handling a customer complaint
- You’re a problem-solver - you embrace challenges, think on your feet and work strategically to find solutions
- You’re persistent - you will be working in a fast-paced and changing environment and work well in challenging situations
📝 Minimum Qualifications
- Effective communication and interpersonal skills
- Experience working in sales or similar field
- Experience working in fast-paced organisations
- Experience working in a phone-based role
- Passion for technology, energy or the environment
- Experience working in the Energy sector (desirable)
🫀 What we believe a great team looks like
- We put the customer at the centre of everything we do. Whatever it is we are doing, it’s always with a viewpoint that this will help our customers, whether that’s 10,000 customers right now, or 1 million customers in the future.
- We are willing to take calculated risks on bold ideas. We seek to do things differently and are willing to try creative ideas if we believe there is significant upside with a culture where we recognise that not all ideas will succeed.
- Hypothesis driven approach. We develop hypotheses of actions we can take to improve the business and then set up the systems to quickly test if that hypothesis was correct.
- We seek insight. We seek to disaggregate the data to draw out the insight to inform our next hypothesis.
- We prioritise the biggest opportunities. We test a variety of ideas but quickly cut what isn’t working and double down on what is.
- We continually learn and improve. We keep track of what we have learnt so that we continually improve and never make the same mistake twice.
- We create leverage. We believe that the key to creating an efficient business at scale is to create leverage in everything we do. Whether that’s implementing a better processes or developing a new technology to solve a problem faster.
- We have fun. We love coming to work, and interacting with our colleagues and customers. If we spot an opportunity for a joke, or to do something nice for someone, then we take it.
⭐ Benefits:
- We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world.
- You’d be a part of a rapidly growing team of over 175 with expertise across energy, technology, marketing, and operations.
- Be part of a growing technology start-up that will shape the future of household and grid energy use.
- Enjoy a lively, collaborative workspace at our buzzing Melbourne CBD headquarters in the heart of the city.
- Flexible working hours with provision for regular work from home arrangements.
- Equitable gender-neutral parental leave policies.
- An external Employee Assistance Plan (EAP) for mental health support.
- Competitive salary and share options in Amber.
- Annual Learning & Development budget to support your personal growth.
- Additional PTO between Xmas & New Year.
This is a full-time role based in Melbourne. We have embraced a flexible work-from-home culture with majority of the team spending a few days a week catching up at our office in the CBD when possible. We expect our team to remain Melbourne based and maintain flexibility between the office and WFH.
🌈 If this kind of work gets you excited, we'd love to hear from you!
Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply. We're open to all backgrounds and encourage people from underrepresented groups to apply. We never discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
🪄 Our hiring process will be as below:
- A screening interview with the Sales team
- A take-home case study to work on
- A follow up interview with the Sales Lead and another member of the Sales team
- A semi-formal coffee meeting with our General Manager - Sales
We promise to be respectful of your time as an applicant while trying to be as thorough as possible in finding the right fit for our team.
Applications will be accepted only from candidates already based in Australia with full working rights!
Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible.
No recruitment agencies please. We have got this. Thank you!
Top Skills
Energy Technology
Smartshift Automation
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The Company
What We Do
Founded in 2017 by Chris Thompson and Dan Adams, Amber gives customers dynamic power prices that change depending on the real wholesale value of energy. Customers can pay less by charging your battery when energy is greener and cheaper as well as earn more by exporting when prices increase.
Combined with Amber's smart tech, solar and battery owners have the power to supercharge their savings, take control of their battery and make their energy work harder for them.
Amber is backed by some of Australia’s best accelerators and investors, including EnergyLab (Australia’s leading energy accelerator) and Startmate (Australia’s leading tech accelerator). Investors include Blackbird, Square Peg, Main Sequence, Commonwealth Bank and Black Sheep Capital.
The company has won Startup Vic’s Impact Pitch Night, for the best startup focused on making a positive social impact and been named Victorian Start-up of the Year.
