Technical Sales Specialist

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POSITION TITLE: Technical Sales Specialist

DIVISION NAME: Environmental Business Division (EBD)

REPORTS TO: Senior Sales Manager, US and Latam

POSITION STATUS: Full-Time

WORK LOCATION: Dallas, TX (DLS)

WORK STYLE DESIGNATION: Hybrid (+50% Remote)          

WORK STYLE REQUIREMENT: Remote 80% / Onsite 20%

FLSA STATUS: Exempt

TRAVEL REQUIRED: 50%

EXPECTED PAY RANGE: $99,607.94 - $136,960.92 Annually

The pay ranges listed above are for each position’s base pay only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

POSITION SUMMARY

The Technical Sales Specialist is responsible for every aspect of achieving revenue and earnings targets for their assigned sales accounts. This includes sales forecasting, planning, and developing strategies for future business. Management of accounts includes oversight of sales, service, and technical support for all product lines. The Technical Sales Specialist uses leadership skills to build strong, long-lasting customer relationships. The Technical Sales Specilalist is responsible for providing their own technical product support for their territory, occasionally supporting other regions.  Specific technical product support responsibilities include performing instrument demonstrations, applications studies and reporting, pre/post-sales support, and technical seminars.  The primary products include Benchtop XRF (BTXRF), Coating Thickness XRF (CTXRF), Contact Gauges (CG), Handheld XRF (HHXRF), Liquid Chromatography (LC), Spectrophotometry (UV-Vis/NIR, FL), Handheld LIBS (HHLIBS), Stationary OES (sOES), and Mobile OES (mOES). Communication with customers, factory engineers, and vendors to ensure effective support of the company’s product lines is critical.

The Technical Sales Specialist will work closely with the Sales Group, Applications Group, and Product Marketing Management to promote and demonstrate products to potential customers.  Must attend and participate in conferences, exhibitions, and industry shows.  Domestic traveling is required with some international travel.

Strong English language communication skills and demonstrated XRF, OES, LC, UV-Vis/NIR, FL, and/or LIBS acumen are required.

PRIMARY RESPONSIBILITIES

• Develop and implement sales strategies to achieve sales growth and introduce new products. {E}
• Effectively document and report back on customer requirements and information obtained during meetings with customers. {E}
• Grow and maintain relationships at the management and executive levels that are of strategic importance to the company. {E}
• Represent the company to the customer and vice versa. {E}
• Attend account meetings where you will provide information on technology and present/demonstrate how the technology will meet their customer’s needs. {E}
• Within HTA, coordinate and drive the necessary communication and actions to secure sales and/or solve all customer-related difficulties. {E}
• Accurately forecast and achieve budget objectives. {E}
• Utilize SalesForce.com daily by keeping records of accounts, calls, quotes, leads, and expense reports in a timely manner. {E}
• Analyze customer samples for sales opportunities and technical support, and document findings using application reports that are stored in agreed cloud-based systems. {E}
• Assist internal staff and customers with technical support and application issues. {E}
• Visit prospective customers with sales staff in other regions to support sales efforts. {E}
• Visit existing customers to resolve applications- or calibration-related issues. {E}
• Perform instrument demonstrations to customers in support of system sales. {E}
• Provide sales staff with technical information in order to help them respond to customer issues and questions. {E}
• Work with applications engineers to generate technical data for advertising, proof statements, journal publications and other types of documentation. {E}
• Develop product presentation materials and marketing collaterals for the appropriate product line. {E}
• Review and edit marketing documents and other written documents/reports for technical accuracy. {E}
• Deliver compelling product presentations. {E}
• Exhibit leadership by projecting a positive attitude to all employees and customers. {E}
• Portray professionalism and pride in appearance while conforming to policy. {E}
• Comply and adhere to company policies. {E}
• Other assigned tasks or duties. {E}

NOTE:  Indicate functions following each responsibility/requirement description

KEY: {E} Essential Functions {NE} Non-Essential Functions

(“Essential Functions” are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.)

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

• Required Bachelor of Science / Bachelor of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related field; {E}
• Masters/Graduate Degree in related field preferred. {NE}
• Must have and retain valid driver’s license in resident state and must be insurable by our insurance company. {E}

EXPERIENCE AND TRAVEL REQUIREMENTS

• Four (4) or more years’ experience in operation of XRF, OES, LC, UV-Vis/NIR, FL, and/or LIBS equipment. {E}
• Experience in Scanning Electron Microscopy (SEM) is optional. {NE}
• Experience in developing video, ad or other promotional materials is an advantage. {NE}
• Domestic and International Travel estimated at 50%. {NE}

SKILLS AND ABILITIES REQUIREMENTS / SAFETY REQUIREMENTS

• Proven knowledge of Excel, Word, PowerPoint, and Outlook. {E}
• Ability to effectively communicate through phone, email, text, and any form of present-day digital media. {E}
• Ability to work independently. {E}
• Strong and excellent English written and verbal communication skills. {E}
• Must have organizational, analytical, problem solving and customer relation skills. {E}
• Ability to speak and present in front of audiences, classes or educators. {E}
• Demonstrate leadership skills with a strong work ethic and willingness to work as a team with others. {E}
• Knowledge of technical documentation techniques. {E}
• Thorough and proven knowledge of laboratory practices/safety, procedures, and equipment. {E}

Equal Opportunity Employer (EOE)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]