The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with Sales, Product, Engineering, Bid Management, Central Technical Solutions (CTS), Project Management and Service teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.
In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for Singapore market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.
RESPONSIBILITIES
Leadership & Strategy
- Manages and develops pre-sales technical team
- Creates technical support strategies
- Sets team KPIs and objectives
- Aligns technical support with business goals
- Develops department budget and resources
Technical Operations
- Collaborate with regional team such Bid Management, CTS, Product team to work on complex or hyper scale project.
- Oversees all technical support activities
- Establishes technical processes and methodologies
- Reviews and approves complex technical solutions
- Manages escalations and critical issues
Business Development
- Works with sales leadership on strategic opportunities
- Develops technical partnerships
- Represents company at high-level industry events
- Influences product roadmap and strategy
- Drive Consultant and Customer Technical Engagement Activity with Consultants BDM
Team Development
- Recruits and builds technical team
- Creates training and development programs
- Manages performance and career development
- Promotes knowledge sharing and best practices
QUALIFICATIONS
- Bachelor’s degree or higher in Engineering (Electrical, Mechanical, or a related field)
- 8–12 years of relevant industry experience with a strong technical background in power and thermal solutions
- Proficient in MS Office (Excel, Word) and AutoCAD
- Demonstrated skills in strategic planning and execution
- Strong business and financial acumen
- Excellent executive-level presentation and communication abilities
- Proven leadership and team management experience
- Solid knowledge of electrical/mechanical systems and data center infrastructure.
- Familiar with critical power systems and industry standards.
Key Competencies:
- Highly disciplined, diligent, honest, and committed to service excellence.
- Self-driven, proactive, and able to work independently under pressure.
- Strong interpersonal, communication, and problem-solving skills.
- Detail-oriented with the ability to manage multiple tasks efficiently.
Skills Required
- Bachelor's degree or higher in Engineering, Electrical Engineering, Mechanical Engineering, or a related field
- 8-12 years of relevant industry experience
- Strong technical background in power and thermal solutions
- Proficiency in Microsoft Office, including Excel and Word
- Proficiency in AutoCAD
- Strategic planning and execution skills
- Strong business and financial acumen
- Executive-level presentation and communication abilities
- Leadership and team management experience
- Knowledge of electrical and mechanical systems and data center infrastructure
- Familiarity with critical power systems and industry standards
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
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Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
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Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
Vertiv Insights
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
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