Maintain and grow the existing customer business and develop prospective customers to meet goals agreed with the Sales & M and Logistics Director.
Provide a high level of application support to all existing applications / customer.
Take initiatives for prospecting, contacting and converting prospects to customer and work in tandem with S&M team.
Be actively involved in pre sales and after sales support.
Conduct lab and process trials at customer end establish “Suitability To Use” viz a viz competition product.
Follow- up and influence the evolution in standardization of lime & limestone applications with the customers.
Coordinate on regular basis with production & QC team to ensure suitable material allocation to customer as per specific / application demand.
Address QC related concerns / claims from customer on prompt basis in consultation with QC & production team and in coordination with SEM.
Coordinate and understand the new innovative products and application concepts being developed and followed at Carmeuse global level to implement in the local industry (as and when needed).
Participate fully in all assigned marketing Cross Functional Teams, and contribute actively to the development and execution of the industry / sector / market wise plans for the region.
Build and maintain a database of specific requirement customer and application wise.
Highlight all customer support requirements and ensure relevant resources are brought into play to resolve issues.
Maintain active memberships and participation in relevant industry associations and technical support groups.
Understand and report competitor strengths, weaknesses and activities.
Skills Required
- Maintain and grow existing customer business and develop prospects to meet sales goals
- Provide high level of technical/application support to customers
- Participate in pre-sales and after-sales support activities
- Conduct lab and process trials at customer sites to establish suitability versus competitors
- Coordinate regularly with production and QC to ensure material allocation per application requirements
- Address and resolve QC-related customer concerns and claims in coordination with QC, production, and SEM
- Implement new product/application concepts from global R&D into local industry when needed
- Contribute to and execute industry/sector/market plans as part of cross-functional marketing teams
- Build and maintain a customer and application-specific requirements database
- Maintain active membership and participation in relevant industry associations and technical groups
What We Do
Founded in 1860 and headquartered in Belgium, Carmeuse is a global leader in the manufacture of lime, limestone, and mineral-based products. The company serves industrial, construction, and soil improvement applications worldwide, operating 114 sites and 62 quarries. Beyond material supply, Carmeuse provides integrated equipment and engineering services to optimize customer processes, improve safety, and reduce CO2 emissions.
