Technical Sales Engineer

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

PRIMARY FUNCTION:

The Technical Sales Engineer acts as a key liaison between the technical and sales teams, leveraging deep product knowledge to support customer needs and drive revenue. This role involves identifying business opportunities, presenting technical solutions, and ensuring successful implementation and post-sales support. The ideal candidate combines engineering expertise with strong communication and sales skills to deliver tailored solutions that meet client requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Collaborate with the sales team to understand customer requirements and provide technical support during the sales process.
• Deliver product presentations, demonstrations, and training to prospective and existing clients.
• Develop and maintain deep knowledge of company products, services, and industry trends.
• Customize solutions to meet client needs and ensure successful implementation.
• Serve as a liaison between customers and engineering/product development teams.
• Work closely with engineering, product development, quality, and operations teams to ensure accurate communication of product capabilities.
• Provide technical advice to the sales team and customers regarding product specifications, applications, and troubleshooting.
• Answer incoming inquiries (phone, email, portal, CRM, etc.) which could include the following: troubleshooting, installation questions, and technical issues.
• Provide knowledgeable support and recommendations on products based on pump specifications, applications, and compatibility based on customer needs.
• Attend trade shows, conferences, and networking events to promote products and gather market intelligence.
• Provide post-sales support and ensure customer satisfaction.
• Participate in KPI reporting, cross-training, 5S and other duties as assigned.

OTHER SPECIAL REQUIREMENTS:

• Strong understanding of technical products and services (e.g., software, hardware, industrial equipment).
• Ability to multitask and manage time effectively.
• Strong communication (written and verbal), interpersonal, and problem-solving skills.
• Strong change management skills.
• Empathy, patience, and a customer-first mindset.
• Strong technical aptitude and willingness to learn about pump products and applications.
• Proactive self-starter with willingness to take ownership and responsibility.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• Proven experience in technical sales, pre-sales engineering, or a similar role.
• Strong understanding of industrial manufacturing process.
• Excellent communication, presentation, and interpersonal skills.
• Ability to translate complex technical concepts into clear business value.
• Adept user of Microsoft Office Suite tools.

WORK ENVIRONMENT REQUIREMENTS:

• Ability to move within office and manufacturing complex
• Regularly required to talk or hear; use hands to finger, handle, or feel; and sit for extended periods of time  
• Occasionally required to stand; walk and reach with hands and arms
• Willingness to travel as needed (up to 20%)

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.