Tenaris is a leading supplier of tubes and related services for the world’s energy industry and certain other industrial applications. Our mission is to deliver value to our customers through product development, manufacturing excellence, and supply chain management. Tenaris employees around the world are committed to continuous improvement by sharing knowledge across a single global organization.
Job DescriptionScope
Manages Technical Assistance services by understanding customer's situations and ensuring the optimum resolution of customer's claims. Defines Tenaris products and discovers those needed for the future,
applying products into new applications and technically proving Tenaris value. Sells Tenaris products and services through engineered, value based solutions.
🔧 What You’ll Do:
- Develops and handles refinement of local product strategies with Regional management.
- Connects customer needs into Tenaris Product Development, forecasting and investing future applications and products.
- Discovers opportunities, adds value to customer operations, prove differentiation and get Tenaris products as requested tender. Helps develop, distribute, and explain Tenaris sales tools.
- Becomes an empowered, trusted member of customer's team, offers value added services (string design, running services, inspection, etc)
- Assists a team and leads the customer investigation and claims management process. Manages communication channels, collects and deploys necessary resources; communicates results to technical customers; determines when issues are closed.
- Acts as coordinator of the technical support in case of major/urgent technical issues affecting the service to customers.
- Participates in setting and reviewing customer specific sales strategies; general technical review of tenders; communicate developments; give technical opinions on licensees; report competition developments; defend Tenaris intellectual property and other operational topics.
- Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
👤 Your Profile:
- Previous experience of at least 3 years in the Oil and Gas industry
- Graduated with strong technical background (Mechanical Engineering, Material Engineering, Petroleum Engineering); international experience is a plus
- Good technical knowledge (mechanical, petroleum)
- Ability to communicate with people at all levels and in a multicultural environment (both written and verbal)
- Good communication skills in English
- Pro-activeness, strategic and analytical thinking
- Networking – capacity to build external and internal networks.
- Ability to understand and transmit client needs
- Active listening
What we offer:
- Competitive Salary
- Performance based salary increase
- Performance based bonus
- MyFlexiBenefits – benefits of your choice
- Fixed bonuses for Easter, Christmas, Holiday and Metallurgist Day
- Transport settlement
- 24 days annual leave
Skills Required
- At least 3 years of experience in the oil and gas industry
- Degree with a strong technical background in Mechanical Engineering, Materials Engineering, or Petroleum Engineering
- Good mechanical and petroleum technical knowledge
- Ability to communicate effectively with people at all levels and in multicultural environments
- Good written and verbal English communication skills
- Proactive, strategic, and analytical thinking
- Ability to build external and internal professional networks
- Ability to understand and communicate client needs
- Active listening skills
- International experience
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What We Do
Tenaris is a leading supplier of tubes and related services for the world’s energy industry and certain other industrial applications. Our mission is to deliver value to our customers through product development, manufacturing excellence, and supply chain management. Tenaris employees around the world are committed to continuous improvement by sharing knowledge across a single global organization. Our customers include most of the world’s leading oil and gas companies as well as engineering companies engaged in constructing oil and gas gathering, transportation and processing facilities. Our principal products include casing, tubing, line pipe, and mechanical and structural pipes. Tenaris employs around 25,500 people from more than 25 countries. From the moment they enter the company, our employees follow a career plan specially designed to meet their professional goals. TenarisUniversity, Tenaris’s corporate university, offers high-quality, job-specific curricula and development plans that help them succeed in the many challenging assignments faced during their careers. Our employees work in a culturally diverse setting that enriches their professional as well as their personal lives. As part of our fundamental corporate values, Tenaris offers our employee an active participation in a long-term, sustainable industrial project. RECRUITMENT FRAUD: We’ve received reports that unauthorized individuals are fraudulently recruiting and extending fake job offers on behalf of Tenaris. We encourage prospective candidates to remain vigilant. Additional information on how to recognize recruitment fraud or scams can be found at: https://www.tenaris.com/en/careers/recruitment-fraud Please remember that Tenaris never asks job applicants to pay a fee as part of the recruitment process.
