The Role
Lead strategy and execution for customer provisioning on Dentrix Ascend and Jarvis. Define roadmap, translate stakeholder needs into requirements, partner with engineering and ops to build scalable, secure APIs and onboarding workflows, track KPIs (time-to-provision, success rate), and iterate using data and customer feedback.
Summary Generated by Built In
We’re looking for an experienced Technical Product Manager to lead Customer Provisioning on our SaaS Dentrix Ascend and Jarvis platforms – the core systems and APIs that enable seamless onboarding, identity verification, account setup, and ongoing customer lifecycle management.
This role sits at the intersection of customer experience, cross-functional execution, and technical product strategy. You will ensure our provisioning solutions are reliable, scalable, secure, and built to support long-term growth. This is a high-impact role for a strategic thinker with strong technical fluency and a passion for building platforms that power exceptional user experiences.
This position will be hybrid in our American Fork, UT office 2 days per week, however we are open to remote in the United States for highly qualified candidates.
What You Will Do
Strategic Ownership
What You Will Have
Nice to Haves
The posted range for this position is $100,000 - $130,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
This role sits at the intersection of customer experience, cross-functional execution, and technical product strategy. You will ensure our provisioning solutions are reliable, scalable, secure, and built to support long-term growth. This is a high-impact role for a strategic thinker with strong technical fluency and a passion for building platforms that power exceptional user experiences.
This position will be hybrid in our American Fork, UT office 2 days per week, however we are open to remote in the United States for highly qualified candidates.
What You Will Do
Strategic Ownership
- Define the vision, strategy, and roadmap for the Customer Provisioning platform in alignment with company goals
- Partner with business, compliance, and technical leadership to ensure provisioning meets enterprise reliability, scalability, and security standards
- Lead the full product lifecycle – from discovery and planning through execution, launch, and iteration
- Translate customer and internal stakeholder needs into clear product requirements, epics, and prioritization decisions
- Balance technical debt, scalability investments, and feature development
- Work closely with engineering, design, sales, and customer success to deliver features on time and at high quality
- Collaborate with operations, legal, and risk teams to ensure provisioning workflows meet compliance and data security requirements
- Serve as the primary point of contact for provisioning capabilities across the organization
- Act as the voice of internal and external consumers of provisioning services
- Ensure APIs and provisioning systems are intuitive, performant, and extensible
- Advocate for strong platform principles: modular architecture, reuse, observability, automation, and scalability
- Define and track KPIs such as time-to-provision, provisioning success rate, reliability, performance, and customer satisfaction
- Use data and customer feedback to drive prioritization and continuous improvement
What You Will Have
- Product Experience: 4+ years in product management or related functions, specifically owning technically complex products, platform, or infrastructure centric services
- Technical fluency: Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerations (AWS, Salesforce, etc.)
- Data literacy: Skilled with product analytics tools to interpret user behavior and inform decisions.
- User-centered mindset: Expertise in customer journey mapping, UX best practices, and reducing friction in multi-step flows
- Cross-functional leadership: Proven ability to align and influence engineering, design, marketing, and business partners
- Experimentation & MVP mindset: Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics
Nice to Haves
- Demonstrated success defining product strategy and delivering systems that enable onboarding or customer lifecycle workflows
- Prior experience in healthcare tech a plus, but not required
The posted range for this position is $100,000 - $130,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One Employee
- A great place to work with fantastic people
- A career in the healthcare technology industry, with the ability to grow and realize your full potential
- Competitive compensation
- Excellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
About Henry Schein One
Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.
Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.
One of many reasons why Henry Schein One leads the industry is because of our products, services and most importantly, our people.
In 2022, Henry Schein One was named one of Best Companies to Work for in Utah. Click here for more information: 2022 Best Companies to Work For | Henry Schein One
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.
Top Skills
APIs
AWS
Dentrix Ascend
Jarvis
Product Analytics Tools
Salesforce
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The Company
What We Do
Henry Schein One is the world’s largest dental practice management software company. Founded in 2018, Henry Schein One launched a new era of integrated dental technology by merging the market-leading practice management, patient communication and marketing systems of Henry Schein and Internet Brands into one company. Our goal: To simplify each aspect of dental practice management by delivering software that connects with each other, shares data and automates more tasks – helping each member of the dental team work smarter and more efficiently. Headquartered in American Fork, Utah, Henry Schein One combines market-leading brands, such as Dentrix®, Dentrix Ascend®, Lighthouse360®, and TechCentral™, as well as Henry Schein's international dental practice management systems, including Software of Excellence®, Logiciel Julie, InfoMed®, Exan®, and Labnet™, with the dental businesses of Internet Brands, including web-based solutions such as Demandforce®, Sesame Communications®, Officite®, and DentalPlans.com® and more. Henry Schein One integrated 13 companies, 40+ software brands and employs approximately 1,500 people.
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