The Role
Lead and improve end-to-end software release processes across multi-cloud (AWS/Azure) production environments. Own CI/CD strategy, pipeline design, release readiness, scheduling, risk mitigation, rollback plans, and post-release validation. Coordinate cross-functional teams (Engineering, Cloud, DevOps, SRE, QA, Product), champion deployment best practices (feature flags, progressive rollouts), and raise release quality, observability and velocity for the SaaS platform.
Summary Generated by Built In
Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.
Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.
Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.
We are looking for an experienced Technical Release Manager to own and continuously improve the end-to-end delivery of software releases into our multi-cloud production environments. In this hands-on technical role, you will coordinate releases across AWS and Azure, working closely with our Cloud, DevOps, SRE and Engineering teams to ship consistent, high-quality releases with minimal disruption to customers and business operations.
We are looking for an experienced Technical Release Manager to own and continuously improve the end-to-end delivery of software releases into our multi-cloud production environments. In this hands-on technical role, you will coordinate releases across AWS and Azure, working closely with our Cloud, DevOps, SRE and Engineering teams to ship consistent, high-quality releases with minimal disruption to customers and business operations.
You will be the driving force behind our CI/CD strategy – supporting the design, governance and improving automated build, test and deployment pipelines that support an increasing cadence of releases across a SaaS platform. You will own release readiness from planning through to production deployment and post-release validation, ensuring risks are identified early, dependencies are managed, environments are release-ready, and rollbacks are well understood and rehearsed.
This is a technical, delivery-focused role for someone who understands modern cloud-native software delivery in depth – branching strategies, feature flags, infrastructure as code, blue/green and canary deployments, and progressive rollout – and who can bring structure, automation and repeatability to a fast-moving engineering organisation.
You will collaborate with cross-functional teams throughout the development lifecycle, maintaining the release calendar, championing engineering and DevOps best practice, and continuously raising the bar on deployment quality, observability and release velocity across both AWS and Azure.
A little about you...
- Proven experience managing software releases within a SaaS environment, combined with strong project/delivery management experience.
- Hands-on experience delivering releases into public cloud, ideally across both AWS and Azure (multi-cloud), including cloud-native and containerised workloads.
- Demonstrable experience designing, operating and improving CI/CD pipelines (e.g. Azure DevOps, Octopus Deploy or similar).
- Advanced knowledge of the software development lifecycle, DevOps ways of working, and release/deployment automation and tooling.
- Experience coordinating releases across multiple teams, applications and environments in a fast-paced, high-cadence delivery organisation.
- Strong technical understanding of feature toggles, branching strategies, continuous integration and continuous delivery/deployment.
- Working knowledge of AWS and Azure core services and configuration management.
- Familiarity with containers and orchestration and modern deployment patterns to support zero down time releases.
- Understanding of monitoring, logging and observability tooling and their role in validating release health.
- Awareness of change management, release governance and security/compliance considerations within a SaaS delivery context.
- Proactive and able to work with minimal supervision and to tight timescales, comfortable owning outcomes end-to-end.
- Excellent communication and stakeholder-management skills – this role involves significant coordination across technical and non-technical teams.
- Highly organised with strong attention to detail and a structured, methodical approach to managing risk and complexity.
- A continuous-improvement mindset, always looking to automate, simplify and increase release velocity without compromising quality.
- Calm and decisive under pressure, especially when making go/no-go and rollback decisions during production releases.
About the role...
- Own and manage the end-to-end release process from development through test, staging and production across AWS and Azure environments, ensuring the SDLC is followed and release readiness criteria are met.
- Design, govern and continuously improve CI/CD pipelines (e.g. build, automated test, security scanning, deployment and promotion) to support an increasing release cadence for our SaaS platform.
- Plan, schedule and coordinate releases across multiple applications, squads and projects, maintaining a centralised release calendar that gives the business a single view of all upcoming releases and dependencies.
- Coordinate the right resources across Engineering, QA, Product, Cloud, DevOps and SRE teams so that release actions are completed on time, ownership is clear, and delivery-date risks are flagged early to the Head of QA and Releases.
- Champion modern deployment techniques – progressive rollouts, feature flags and safe rollback – to minimise customer impact and reduce release risk.
- Work with Cloud and DevOps teams to standardise environments and release tooling using infrastructure as code for consistent configuration management across AWS and Azure.
- Ensure release quality through robust automated testing, environment management, change control and clear go/no-go decisions, proactively managing and mitigating risks to schedule and quality.
- Partner with Product and Customer Success to coordinate release notes and ensure the business and customers are informed of release plans, content and timing.
- Monitor releases and deployment health using observability and monitoring tooling, gather feedback from teams and customers, and drive continuous improvement of release management practices.
- Support and enforce engineering best practice and the setup of CI/CD and DevOps policies, standards and governance across the delivery teams.
Benefits
- 25 days annual leave (with the option to buy and sell additional days)
- Cycle to work scheme
- Access to Learning & Development platform
- Life Insurance
- Auto Enrolment Pensions
- Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more
- Reimburse for usage of personal mobile phone
- Free Gym membership and Free Friday lunch for office based staff
About
Interact is an enterprise intranet software company serving over 1,000 customers and millions of employees.Our mission is to inform and connect every organization's greatest asset: its people.For more than 15 years, Interact has worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals and Domino’s to delivering outstanding intranet experiences.Interact has offices in Manchester, New York, Tulsa and Manila and operates across the whole of the US and Canada, EMEA, and Australia.
Skills Required
- Proven experience managing software releases within a SaaS environment
- Hands-on experience delivering releases into public cloud across AWS and Azure (multi-cloud)
- Experience designing, operating and improving CI/CD pipelines (e.g., Azure DevOps, Octopus Deploy or similar)
- Advanced knowledge of the software development lifecycle, DevOps practices, and release/deployment automation
- Experience coordinating releases across multiple teams, applications and environments
- Strong technical understanding of feature toggles, branching strategies, CI and CD patterns
- Working knowledge of AWS and Azure core services and configuration management
- Familiarity with containerised workloads and orchestration (containers, Kubernetes) and zero-downtime deployment patterns
- Understanding of monitoring, logging and observability tooling to validate release health
- Awareness of change management, release governance and security/compliance considerations in SaaS delivery
- Excellent communication and stakeholder-management skills for cross-functional coordination
- Proactive, able to work with minimal supervision and own outcomes end-to-end
- Highly organised with strong attention to detail and methodical risk management
- Continuous-improvement mindset focused on automation and increasing release velocity without compromising quality
- Calm and decisive under pressure for go/no-go and rollback decisions during production releases
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The Company
What We Do
Interact delivers enterprise-grade intranet software to over 1,000 customers and millions of employees worldwide. Our mission is to inform and connect every organization's greatest asset: its people. For more than 15 years, Interact has worked with organizations such as Levi Strauss & Co., New York Life, Teva Pharmaceuticals, and Domino’s to deliver outstanding intranet experiences. Interact has offices in New York, Tulsa, and Manchester and operates across North America, EMEA, and Australia.
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