Technical Relationship Manager

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Relationship Manager – Department Partnerships serves as the primary point of contact between OIT and assigned City departments. This role ensures early engagement, consistent communication, and alignment between departmental needs and OIT’s technology products, services, and in-house solutions. The Relationship Manager supports informed decision-making by guiding departments through structured intake processes and ensuring awareness of existing solutions prior to pursuing new development or procurement.

This position emphasizes long-term partnership, clarity, and accountability rather than transactional support.

Essential Functions

The Relationship Manager will:

• Maintain ongoing working relationships with departmental IT managers, business leaders, and key stakeholders.
• Facilitate structured intake and discovery sessions to understand operational and technical needs, desired outcomes, and constraints.
• Translate departmental needs into clear intake summaries, problem statements, and solution pathways.
• Ensure departments review available OIT products, services, and reusable solutions prior to initiating new build or buy efforts.
• Identify opportunities to reuse existing OIT or in-house solutions to reduce duplication and improve efficiency.
• Coordinate departmental participation in pilots and support adoption following launch.
• Track relationship health indicators, risks, open issues, and follow-up commitments, ensuring timely resolution.
• Prepare written communications, status updates, and documentation for both technical and non-technical audiences.
• Participate in program-wide processes, documentation standards, and continuous improvement efforts.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Public Administration, or a related field, or equivalent experience.
• Minimum of 3–5 years of experience 

Competencies, Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills.
• Ability to analyze business processes and articulate technical needs clearly.
• Ability to communicate complex technical information in plain language.
• Experience working across organizational boundaries with multiple stakeholders.
• Strong organizational skills, attention to detail, and follow-through.

Preferred:

• Experience in public-sector or enterprise IT environments.
• Familiarity with shared services, service catalogs, or technology intake processes.

Salary: $90,000-$100,000

Salary cannot exceed 100,000

We’re interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.

Please include:

• Resume
• A cover letter 

Please note: Applications will not be considered without a cover letter.

Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:
http://www.phila.gov/humanrelations/Pages/default.aspx